Ops Support Expert, NASC, Global Solutions and Risk Compliance (GSRC)

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management

In short

Amazon seeks an Ops Support Expert for its NASC team in Bengaluru, India. This role involves executing defined workflows, ensuring accuracy and SLA adherence in a fast-paced, SOP-driven environment. The ideal candidate will have strong attention to detail, analytical skills, and proficiency in MS Excel.

Responsibilities

Execute tasks in line with defined SOPs, ensuring accuracy and turn around time adherence
Perform input validations and follow checklists to ensure completeness of outputs
Identify and flag defects, exceptions, and SOP gaps to relevant stakeholders
Maintain process compliance and documentation standards
Support volume spikes and task transitions based on business needs
Navigate internal tools and use MS Office (especially Excel) to track, analyze, and manage data workflows
Make sound decisions when handling ambiguous or incomplete information
Adapt to changing priorities, volume spikes, and task transitions without impacting metrics
Participate in training and cross-skilling across multiple tasks
Identify operational challenges and recommend improvements, including automation and process enhancements
Work in rotational shifts within a 24/7 environment with weekly offs on any two days

Requirements

Bachelor's degree
Strong verbal and written English communication skills
0-5 years of work experience
Strong attention to detail and ability to follow structured instructions
Analytical and problem-solving skills
Ability to manage repetitive tasks across different workflows with high accuracy
Proficiency in MS Excel

Desired Qualifications

Experience in operations or SOP-driven environments
Familiarity with quality metrics and audit processes
Ability to handle multiple tasks with quick turnaround times
Knowledge of VBA, SQL, and Data Warehousing is a plus

Benefits

Inclusive culture empowers Amazonians to deliver the best results for our customers
Workplace accommodation or adjustment during the application and hiring process if you have a disability

Skills

MS ExcelVBASQLData Warehousing

#Operations#Support#Risk Compliance#SOP#Data Analysis#Excel#Process Improvement

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