Ops Support Expert, NASC, Global Solutions and Risk Compliance (GSRC)

Logistics, Sales & Operations

In short

Amazon seeks an Ops Support Expert to join their Global Solutions and Risk Compliance team in Bengaluru, Karnataka. This role involves executing defined workflows, ensuring accuracy, and adhering to SLAs in an SOP-driven environment. The ideal candidate will have a Bachelor's degree and 0-5 years of experience with strong attention to detail and analytical skills.

Responsibilities

Execute tasks in line with defined SOPs, ensuring accuracy and turn around time adherence
Perform input validations and follow checklists to ensure completeness of outputs
Identify and flag defects, exceptions, and SOP gaps to relevant stakeholders
Maintain process compliance and documentation standards
Support volume spikes and task transitions based on business needs
Navigate internal tools and use MS Office (especially Excel) to track, analyze, and manage data workflows
Make sound decisions when handling ambiguous or incomplete information
Adapt to changing priorities, volume spikes, and task transitions without impacting metrics
Participate in training and cross-skilling across multiple tasks
Identify operational challenges and recommend improvements, including automation and process enhancements
Work in rotational shifts within a 24/7 environment with weekly offs on any two days

Requirements

Bachelor's degree
Strong verbal and written English communication skills
0-5 years of work experience
Strong attention to detail and ability to follow structured instructions
Analytical and problem-solving skills
Ability to manage repetitive tasks across different workflows with high accuracy

Desired Qualifications

Experience in operations or SOP-driven environments
Familiarity with quality metrics and audit processes
Ability to handle multiple tasks with quick turnaround times
Proficiency in MS Excel
Knowledge of VBA, SQL, and Data Warehousing is a plus

Benefits

Inclusive culture empowering Amazonians
Workplace accommodation/adjustment for individuals with disabilities during application and hiring process

Skills

ExcelVBASQLData Warehousing

#Operations Support#Global Solutions#Risk Compliance#Process Associate#SOP#Data Management#Excel#Problem-Solving

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