Operations Team Leader North Greece
Logistics, Sales & Operations · Sales & Business Development · Sales Management · Customer Success
In short
Seeking an Operations Team Leader for North Greece to lead and develop Field Service Engineers, focusing on customer experience, operational excellence, and team performance. Responsibilities include people management, KPI monitoring, customer engagement, and safety compliance. Requires a Bachelor's degree in a technical field and minimum 3 years of experience in service operations or management.
Responsibilities
- Lead, motivate, and develop a team of Field Service Engineers, fostering engagement and continuous improvement.
- Act as the primary people manager, overseeing recruitment, onboarding, performance management, and employee development.
- Monitor and improve operational KPIs such as utilization, productivity, and service efficiency.
- Build strong customer relationships through regular visits, proactive engagement, and effective escalation management.
- Ensure consistent execution of the 'First in Mind – First in Choice' strategy through excellent service delivery.
- Collaborate with Customer Service, Technical Support, and Sales for seamless service execution.
- Lead safety initiatives and ensure compliance with Health, Safety, and Environmental standards.
- Manage urgent operational issues and customer escalations, ensuring timely resolution.
- Review warranty performance, service quality, and job profitability to drive continuous improvement.
- Facilitate team meetings to share best practices and business updates.
- Promote teamwork and knowledge sharing across the service organization.
Requirements
- Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Industrial Engineering, or a related technical field.
- Minimum 3 years of experience in field service, service operations, or technical operations management.
- Strong coaching, mentoring, and employee development skills.
- Demonstrated ability to manage operational KPIs and drive performance improvements.
- Strong customer-facing and relationship management skills.
- Excellent communication and stakeholder management capabilities.
- Strong problem-solving and decision-making skills.
- Good command of English and fluent in the local language.
- Proficiency in Microsoft Office and digital business tools.
- Valid driving license.
Desired Qualifications
- Previous experience in people leadership and team development is a plus.
Benefits
- Culture of trust and accountability
- Lifelong learning and career growth
- Innovation powered by people
- Competitive compensation and benefits
- Health and well-being
#Service#Field Service Engineer#Team Leadership#Customer Experience#Operational Excellence#Performance Management#Training#KPIs#Customer Relationship Management#Safety#Escalation Management#Continuous Improvement#Teamwork#Greece#Thessaloniki#Halkidiki
Company
Atlas Copco
Job Posted
1 day ago
Expires
in 6 days
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Thessaloniki, Greece
Halkidiki, Greece
Qualification
Bachelor
Applicants
Be an early applicant