Operations Manager Alicante

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management

In short

Transcom seeks an Operations Manager in Alicante, Spain, to lead new client accounts and drive growth within a customer experience expert community. This role offers an international, inclusive environment with flexible work arrangements and continuous development opportunities.

Responsibilities

Lead new client accounts.
Drive growth.
Collaborate with top-performing teams to deliver outstanding results.
Manage profit and loss.
Build lasting relationships with internal stakeholders.
Work with clients and their needs.

Requirements

Previous experience in a CX and/or BPO environment at Operations Manager or similar level.
Experience in Team management.
Strong verbal and written communication skills.
Positive attitude and willingness to provide brilliant customer experience.
C1 or native written and spoken proficiency in Spanish and English.

Desired Qualifications

Additional languages such as German or Dutch would be a bonus.

Benefits

International and inclusive environment, that makes you feel supported, encouraged, and welcome from day one.
Continuous development through our internal learning platforms and external training.
Modern and comfortable office and relaxing spaces to take a break.
Flexible work schedule.
Life-work balance.
On-site working model.
Corporate benefits and discounts.

Skills

SpanishEnglishGermanDutch

#Operations Leadership

About Transcom

Transcom provides digitally enhanced customer experience (CX) services to some of the world's most ambitious brands. More than 300 clients globally, including disruptive e-commerce players, category redefining fintechs, and technology legends rely on us for on-, off-, and nearshoring services. Transcom’s over 33,000 employees work in 90 contact centers and work-at-home networks across 28 countries, creating brilliant experiences in customer care, sales, content moderation, and backoffice services. We help our clients drive their brands forward, customer satisfaction up, and operating costs…

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