The Job

Operations Manager

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management

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In short

Seeking an Operations Manager to expand and manage "Under the Roof" and "Out on Road" operations at BRUC. This role involves leading a team of Team Leads, Station Associates, and Supervisors, driving data-driven insights for operational improvements, and enhancing customer experience. A Bachelor's degree and 1+ years of experience in performance metrics or process improvement are required.

Responsibilities

  • Expand and manage operations Under the Roof and Out on Road.
  • Manage a team consisting of Team leads, Station associates and supervisors.
  • Understand business issues and challenges of Transportation operations; identify strengths/weaknesses and suggest areas for improvement.
  • Be data driven, develop and report performance metrics and identify opportunities for improving Customer Experience.
  • Develop efficient people management skills in leading a team of Team Leads, Station associates and Out on road associates.
  • Derive data driven actionable insights to improve delivery & customer experience.
  • Be proficient in both UTR & OTR operations.
  • Start the day with Station Gemba, followed by DBR.
  • Communicate with the team on areas needing improvement and derive a plan.
  • Work on deliverables for the day while also planning Out on road and Under the roof capacity for the next cycle/ day.
  • Plan for 1:1s with reportees/managers and work on feedback.

Requirements

  • Bachelor's degree or equivalent
  • 1+ years of performance metrics, process improvement or lean techniques experience
  • Proficient Data analysis skills in Excel
  • People management, efficiently manage a diverse team
  • Be proficient in both UTR & OTR operations

Desired Qualifications

  • Experience in performance metrics, process improvement or lean techniques.

Benefits

  • Inclusive culture empowers Amazonians to deliver the best results for our customers.
  • If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
#Operations Manager#Transportation operations#Customer Experience#People management#Data driven insights
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Company

Amazon

Job Posted

3 days ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Mid-Senior

Locations

Chennai, India

Qualification

Bachelor

Applicants

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