Operations Lead, Sellside Delivery

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management · Sales Operations

In short

Als Operations Lead, Sellside Delivery in Hyderabad, Telangana, Indien, sind Sie für die Verwaltung globaler Abläufe, die Sicherstellung von SLAs und die Optimierung von Qualitätsmetriken verantwortlich. Sie identifizieren und beheben betriebliche Engpässe, führen Ursachenanalysen durch und arbeiten funktionsübergreifend an datengesteuerten Lösungen und Prozessverbesserungen.

Responsibilities

Manage global operations for Sellside, ensuring strict adherence to Service Level Agreements (SLAs), high-quality resolution metrics, and seamless follow-the-sun coverage.
Identify day-to-day operational bottlenecks and implement proactive measures to stabilize delivery and optimize quality.
Participate in detailed root-cause analysis for known operational roadblocks and support the deployment of preventative guardrails to mitigate recurring issues.
Troubleshoot operational problems, recommend data-driven solution alternatives, and collaborate with cross-functional teams to execute project workflows.
Analyze data and volume trends to support operational trade-offs and daily resource allocation decisions.

Requirements

Bachelor's degree or equivalent practical experience.
5 years of experience building relationships with stakeholders or clients.
5 years of experience in a customer or client-facing role in a service delivery organization.
5 years of experience in identifying issues in processes and creating solutions, and working with cross-functional teams.

Desired Qualifications

Experience in leading training functions.
Experience assisting in or managing fast-moving technical incidents.
Experience working with product/engineering or partner teams to improve human workflows through tooling improvements or automation.
Proficiency in data analysis tools (SQL, dashboards) with a proven track record of using data to drive operational resource allocation and process improvement.
Understanding of the online advertising landscape, programmatic ecosystems, or publisher monetization platforms.

Benefits

Google is proud to be an equal opportunity and affirmative action employer.

Skills

SQLdata analysis

#operations#delivery#sellside#gtech ads#ads products#support#media services#technical services#client experience#programmatic#publisher monetization#data analysis#automation#training#incident management

About Google

Innovative Full-Stack Developer | Building Scalable Solutions with Node.js & React

At Google, our mission is to organize the world's information and make it universally accessible and useful. From Search to AI, we develop products and services that improve the lives of billions, empowering individuals and businesses globally. We're driven by a passion for innovation, a commitment to solving complex problems, and a belief in the transformative power of technology. Since our founding in 1998, we've remained dedicated to creating a more helpful and connected world.

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