Operations Coordinator
Logistics, Sales & Operations · Sales & Business Development · Sales Operations · Customer Success · Logistics Management
In short
As an Operations Coordinator at Volvo Action Service, you will manage vehicle breakdowns and repairs, providing prompt and reliable customer support. This hybrid role in Warwick offers a competitive salary and comprehensive benefits, including pension, healthcare, and extensive leave.
Responsibilities
- Manage and resolve customer breakdown cases across the UK.
- Handle calls from customers, dealerships, and colleagues, ensuring clear communication.
- Collaborate with the dealer network and internal teams for seamless service.
- Apply creative problem-solving to unexpected challenges.
- Utilize Volvo systems like Microsoft Dynamics and One Case for case management.
- Put the customer first and strive for the best possible service.
- Work within a 12-week shift rotation, including nights and weekends.
Requirements
- Customer-focused and confident professional.
- Ability to communicate clearly with diverse stakeholders.
- Experience working on phones and managing customer cases.
- Experience in retail or customer service-facing roles.
- Open to shift work supporting 24/7 service.
- Strong written and verbal communication skills.
- Adaptable and proactive in finding solutions.
- Team player with the ability to support colleagues.
Desired Qualifications
- Experience with CRM systems or case management systems is advantageous.
- 18% shift allowance, maximum up to £33,084 depending on basic salary.
Benefits
- Matched pension scheme up to 7%.
- Death in service cover.
- Access to Bupa Cover and Dental insurance.
- Employee Assistance Programme (wellness, mindfulness, counselling).
- Teleworking from abroad for up to 1 week per year.
- 33 days annual leave (increasing with service) plus option to buy more.
- Maternity leave (6 months full pay, 6 months half pay).
- Paternity leave (5 weeks).
- Discounts on shopping vouchers, cinema tickets, holidays, and travel.
#Customer Support#Breakdown Cases#Shift Work#Problem Solving
Company
Volvo Group
Job Posted
1 week ago
Employment Type
Full Time
WorkMode
Hybrid
Experience Level
Associate
Locations
Warwick, United Kingdom
Applicants
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