The Job

Operation Associate

Logistics, Sales & Operations · Supply Chain & Transport · Warehouse Operations

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In short

Join IKEA Kuching as an Operation Associate and contribute to a positive shopping experience by providing excellent customer service, supporting stock replenishment, and assisting customers with various operational tasks. This role offers hands-on retail experience in a dynamic environment, with opportunities for skill development and career growth.

Responsibilities

  • Provide excellent customer service across different areas of the store.
  • Support stock replenishment, inventory accuracy, and product availability.
  • Assist customers at self-checkout and help resolve basic payment or operational issues.
  • Support Click & Collect, customer collections, and queue management.
  • Process customer returns according to company procedures.
  • Help maintain a clean, safe, and well-organised shopping environment.
  • Support IKEA Food operations with customer service and stock replenishment when required.
  • Follow operational procedures, safety standards, and company requirements.
  • Work across different operational areas based on business needs and priorities.

Requirements

  • Passion for customer service and helping people.
  • Friendly, reliable, and able to work well with others.
  • Comfortable working in a fast-paced retail environment.
  • Good attention to detail and ability to follow procedures.
  • Flexible and willing to learn different tasks and responsibilities.
  • Comfortable using digital tools and technology.
  • Local Malaysians are encouraged to apply.
  • Above 18 years old.
  • Sales-driven and enthusiastic about working with others in a team.
  • Able to work on rotating shifts, public holidays and weekends.
  • Able to work in a fast-paced retail environment.
  • You take pride in how you present our product range to customers.

Benefits

  • Opportunity to gain experience across multiple areas of retail operations.
  • Supportive and inclusive team environment.
  • Ongoing learning and development opportunities.
  • Be part of a global brand that aims to create a better everyday life for many people.
#retail#customer service#operations#sales
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Company

IKEA

Job Posted

2 days ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Entry

Locations

Kuching, Malaysia

Applicants

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