Onsite Service Engineer (Vietnam)
Manufacturing & Production · Production & Assembly · Manufacturing Engineering
In short
Atlas Copco is looking for an Onsite Service Engineer in Haiphong, Vietnam. This role involves providing excellent customer service and efficient on-site service for industrial tools, including maintenance, repair, and troubleshooting. The position requires a diploma in Mechanical or Electrical Engineering, 2-3 years of technical field service experience, and Vietnamese language proficiency.
Responsibilities
- Provide a high level of customer service through effective and efficient onsite service operations.
- Develop professionalism in onsite service TMC operations at customer sites in Hai Phong.
- Build rapport with customers through effective communication and professionalism.
- Deliver service products including start-up, maintenance, and optimization.
- Plan and manage on-time preventive maintenance for tool performance improvement and lifetime extension.
- Be responsible for onsite contract operational KPIs (MTTR, MTBF, Availability) and ensure target fulfillment.
- Update and report status progression and KPIs to the Onsite Service Leader/Service Manager.
- Maintain regular meetings with customers to identify requirements and deliver gap closure plans.
- Interact with other functions like project and sales to optimize cross-functional processes.
- Support projects as assigned by the Onsite Service Leader/Service Manager.
- Maintain global operation standards of the TMC (Tool Management Center) system.
- Develop cost-saving programs and improvement activities to support service contract proposals.
Requirements
- 2-3 years of technical field service experience maintaining and repairing industrial Electric Tool/ equipment (Atlas Copco and other) or equivalent.
- High level of customer service through excellent interpersonal skills and professionalism.
- Ability to troubleshoot, test, repair, and service technical equipment.
- Vietnamese speaking is a must.
- English literacy is preferred.
- Ability to work flexible shifts and adapt to changing work schedules.
- Strong mechanical and electrical skills.
- Computer literate.
Desired Qualifications
- Diploma or higher in Mechanical or Mechatronic or Electrical Engineering or related equivalent.
- Good command of spoken and written English is preferred.
- Service mind characteristic.
- Leading and developing others.
- Communication skills.
- Problem solving.
- Result orientation.
- Teamwork.
- Customer oriented.
- Well organized.
- Sense of Urgency.
Benefits
- Culture of trust and accountability
- Lifelong learning and career growth
- Innovation powered by people
- Comprehensive compensation and benefits
- Health and well-being
#service#engineering#on-site#vietnam#customer service
Company
Atlas Copco Group
Job Posted
1 day ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Haiphong, Vietnam
Qualification
Diploma
Applicants
Be an early applicant