National Fleet Service Manager
Automotive & Transport Services · Driving & Transport · Fleet Management · Automotive Technician
In short
Volvo Group is hiring a National Fleet Service Manager in Greensboro, NC. This role requires managing relationships with national fleet accounts, providing technical expertise, and coordinating with internal teams and external vendors to ensure customer satisfaction and product solutions. The position emphasizes strong analytical, problem-solving, and communication skills, with a preference for a Bachelor's degree and at least 10 years of relevant experience.
Responsibilities
- Function as the company’s service representative for selected national accounts.
- Provide liaison, coordination, follow-up, and technical knowledge for technical concerns.
- Interact with personnel in Parts, Service, Reliability, Engineering, and outside vendors.
- Maintain ongoing relationships with assigned National Fleet Accounts to secure future business.
- Manage complex problems with accounts.
- Research, evaluate, and recommend new service options or upgrades.
- Provide technical solutions to customers’ product concerns.
- Approve special goodwill expenses for product performance corrections.
- Ensure implementation of servicing support programs and Safety Recalls.
- Promote usage of appointed programs such as Asist, Fleet Preferred to drive CEM index.
- Coordinate activity between sales, parts, and factories.
- Utilize compiled service data to add value and improve customer profitability.
- Prepare business review data and presentations.
- Coordinate with internal reliability groups to monitor emerging issues.
- Participate in paper pilots and vehicle pilot reviews, making recommendations for reliability and cost reduction.
- Assist in investigations of complex product problems and provide product reports.
- Ensure prompt resolution of customer complaints, monitoring assigned fleets Asist portals.
- Schedule and hold monthly review conference calls with assigned accounts.
- Provide technical training for fleet technicians.
- Maintain good customer relations with existing and conquest customers.
Requirements
- Bachelor’s Degree in Engineering or business-related discipline preferred.
- Associate degree in Diesel/Automotive Technology or equivalent experience required.
- 10 years of automotive industry experience, preferably in a service or maintenance related role.
- Minimum 2+ years of experience in dealership operations or in a position with direct dealer interface.
- 5 years of customer service experience.
- Automotive Technology knowledge required.
- Thorough knowledge of complex truck systems and how to repair them.
- Understanding of retail truck business.
- Extensive travel can be required – up to 70%.
- Candidate expected to live within the territory.
Desired Qualifications
- Strong oral and written communication skills.
- Change Facilitation
- Ownership/Accountability
- Analytical Skills
- Problem Solving/Decision Making
- Technical/Functional Expertise
- Selling Intangible products
- Negotiation Skills
- External Relationships/Networking
Benefits
- Base pay is set at $128,300 - $158,400 annually.
- Bonus eligible.
- Competitive medical, dental and vision insurance.
- Generous paid time off.
- Competitive matching retirement savings plans.
- Working environment where your safety, health and wellbeing come first.
- Focus on professional and personal development through Volvo Group University.
- Programs that make combining work and personal life easier.
#fleet management#customer service#technical support#automotive industry#truck systems#sustainability#transportation#infrastructure
Company
Volvo Group
Job Posted
2 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Senior
Locations
Greensboro, United States
Qualification
Bachelor, Diploma
Applicants
Be an early applicant