Medical Gas Project Support Administrator

Your role

BeaconMedaes is seeking a Medical Gas Project Support Administrator to join our team. As a Project Support Administrator you will be responsible to develop and maintain excellent working relationships with our customers. You must be able to communicate with customers over email, via phone, and in person, acting as the voice of the customer - collecting feedback, solving issues and caring for them. This role is based in Rock Hill, South Carolina and reports to our Project Management & Customer Service Supervisor. 

Responsibilities include the following-

Develop and maintain a good working relationship with customers

• Perform general order Intake functions
• Answer incoming phone calls and e-mails from customers, salesman and manufacturer representatives
• Respond to inquiries regarding ship dates
• Prepare submittals to include specifications, installation drawings, general assembly drawings and electrical drawings for projects as requests are received.
• Coordinate preparation of submittals on special design equipment with the engineering department
• Maintain a record of all submittals
• Prepare O&M manuals
• Document the quote system when submittals and O&M manuals have been prepared and shipped
• Provide support as necessary to project managers and serve as a back-up to project management team when colleague is out of office
• Participate in employee development programs including product and application training, business and personal development.
• Provide feedback on market conditions and make recommendations for product and procedure improvements.

To succeed, you will need

Experience- 

• 2+ years of experience in a sales support role
• Experience working in a fast-paced customer-focused environment
• Skilled in working with customers
• Operational experience in our customer service center and product knowledge is a plus

• NFPA 99 is a plus

Education- 

• High school diploma, some college preferred

Skills-

Must demonstrate the ability to work independently and as part of a team, demonstrating self-motivation and initiative when working alone, while also being an effective collaborator in a team setting
• Must have excellent organizational, interpersonal, verbal/ written communication and problem-solving skills
• Must be able to effectively manage multiple priorities with adaptability, maintaining a positive attitude and a strong commitment to delivering exceptional customer service
• Must be proficient in Microsoft 365, including Word, Excel, Teams, One Drive
• Must be proficient working with Adobe Acrobat
• Knowledgeable about the BeaconMedaes Quote System and SAP
• Self-reliant under pressure, effectively able to manage high-pressure situations
• Trustworthy, honest, and responsible

Travel may be required on rare occasion.

In return, we offer

Here at BeaconMedaes, we play a vital role in helping healthcare facilities sustain patients when they are at their most vulnerable- and innovation is a huge part of our lifeblood. Our brand promise, “Life is in the Details,” represents one of our core values, as patient lives literally depend on our work. And when new employees join our team, we strive to ensure they understand that medical gas is a life-safety system and a critical asset in healthcare facilities. One day, one of our moms, dads, grandparents, or children could be a patient — and we aim to ensure that every solution we provide is up to the standards that we would want for them.

Further, we know that the longevity and success of BeaconMedaes would not be possible without our people — the BeaconMedaes family. We are supported by employees who are passionate about taking care of customers, and we know that this passion is the key to our prosperity.

At BeaconMedaes we offer attractive benefits including:

• Excellent compensation package, including a flexible benefits plan, and 401 (k) retirement plan
• Health insurance/ Dental insurance/ Vision insurance
• Paid time off
• Life & Disability insurance plans
• Various wellness programs
• Voluntary benefit programs available including pet insurance, legal plans, identity protection, etc.
• We offer education assistance after 1 year of employment
• Opportunities for professional development
• We provide a collaborative, inclusive, and flexible work environment

Start your career journey with us and learn what it means to be part of the BeaconMedaes family. We offer a wide range of interesting roles and many opportunities to grow and thrive.
#LI-Beacon

BeaconMedaes LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We offer reasonable accommodation for any part of the employment process due to a physical or mental disability. Please contact the HR team at 803-817-5600 or [email protected] on a case-by-case basis.

Job location

This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our BeaconMedaes Customer Center in Rock Hill, SC.

Contact information

 Talent Acquisition Team: Geetika Tewari