Live Ops Support Engineer, Prime Video Experience Technology
Technology, Data & Digital · Software & Web Development · Software Engineering · QA & Testing
In short
Prime Video Experience Technology seeks a Live Ops Support Engineer in Hyderabad to provide technical support, troubleshoot issues, and improve system reliability for core streaming technology. This role requires experience in technical support, incident management, and root cause analysis, with preferred knowledge of networking and software development.
Responsibilities
- Provide technical support for Prime Video's core technology systems
- Troubleshoot and resolve complex technical issues
- Develop and maintain support scripts and documentation
- Collaborate with cross-functional teams to improve system reliability
- Perform root cause analysis and implement preventive measures
- Monitor system performance and respond to critical incidents
- Conduct in-depth technical investigations
- Create and update technical documentation
- Engage with internal stakeholders to resolve escalated technical challenges
Requirements
- 2+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Minimum 1 year in a Level-2 role with exposure to ticket creation and escalation, including incident management and metrics reporting
- Exposure to AI-powered tools for diagnostics, triage, or operational support
- Proven ability to perform root cause analysis and drive corrective actions that prevent recurrence
Desired Qualifications
- Knowledge of networking protocols such as HTTP, DNS and TCP/IP
- Understanding of video encoding and transcoding technologies
- Knowledge in software development or scripting in modern programming languages
#Operations#IT#Support Engineering
Company
Amazon
Job Posted
2 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Hyderabad, India
Applicants
Be an early applicant