Lead Administrator (Support & Operations)
Technology, Data & Digital · IT Infrastructure & Security · IT Support · Systems Engineering · DevOps
In short
The Lead Administrator (Support & Operations) in Chennai, India, is responsible for the operational support, administration, and maintenance of enterprise print services, printer infrastructure, and the Mercury Output Management System (OMS). This role also involves managing Active Directory, Azure AD, and Group Policy within the workplace environment to ensure compliance and identity management.
Responsibilities
- Provide L2 support for enterprise print services, including administration and maintenance.
- Support Mercury Output Management System (OMS) operations, monitoring, and troubleshooting.
- Manage print queues, create, modify, and delete them, and troubleshoot print job failures.
- Administer Active Directory, Azure AD, and Entra ID, including user accounts, groups, and OUs.
- Resolve print-related incidents and service requests, escalating complex issues as needed.
- Coordinate with printer OEMs and managed print service providers for break-fix and hardware replacement.
Requirements
- Enterprise Print Management
- Print Queue Administration
- Print Server Administration
- Print Driver Management
- Printer Lifecycle Management
- Print Job Troubleshooting
- Mercury Output Management System (OMS)
- Output Workflow Support
- Print Monitoring
- Output Processing Administration
- Windows Print Services
- Active Directory
- Group Policy Basics
- Windows Server Fundamentals
- Secure Printing
- Follow-Me Printing
- Authentication-Based Printing
- Print Access Management
- ServiceNow
- Incident Management
- Request Fulfillment
- Change Management
- Problem Management
Desired Qualifications
- SAP Printing Support
- Azure Universal Print
- Ricoh / HP / Xerox Print Solutions
- Mobile Printing Solutions
- PowerShell Fundamentals
- Output Management Platforms
- Print Automation Concepts
- Reporting & Analytics
- Microsoft Windows Server Fundamentals certification
- ITIL Foundation certification
- OEM Print Technology Certifications (HP, Ricoh, Xerox)
- Print Management Administration Training
Benefits
- Supercharge your potential.
- Find your career.
- Find your spark.
- A place that knows that helping its customers stay on top starts by putting its people first.
- Global technology company with over 223,000 people across 60 countries.
- Delivering industry-leading capabilities centered around digital, engineering, cloud and AI.
- Work with clients across all major verticals.
#IT Support#Operations#Administration#Print Management#Active Directory#Azure AD#Mercury OMS#Windows Server
Company
HCLTech
Job Posted
3 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Chennai, India
Qualification
Bachelor
Applicants
Be an early applicant