Lead Administrator (Support &Operations)

Technology, Data & Digital · Software & Web Development · Software Engineering · IT Support

In short

HCLTech seeks a Lead Administrator for Support & Operations in Gautam Buddha Nagar, Uttar Pradesh. The role involves diagnosing and resolving complex technical and security issues, enhancing customer feedback, and maintaining a knowledge base while mentoring junior analysts.

Responsibilities

Champion ITIL, security, and data privacy for high-quality, documented solutions.
Provide support for complex incidents escalated by analysts, perform root cause analysis, and implement solutions.
Maintain a comprehensive knowledge base and act as a mentor to junior analysts.
Deliver training programs for freshers.
Contribute to positive customer experience and high CSAT scores.
Proactively identify and address potential security vulnerabilities.

Requirements

Experience with ITIL, security, and data privacy best practices.
Ability to diagnose and resolve complex technical issues.
Experience with root cause analysis.
Mentoring and training experience.
Strong customer service skills.

Benefits

Supercharge your potential at HCLTech.
Find your career and spark.
Work at a company that puts people first.
Global technology company with over 230,000 people across 60 countries.
Industry-leading capabilities in digital, engineering, cloud, and AI.
Work with clients across major verticals including Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.

#ITIL#security#data privacy#customer feedback#technical support#knowledge base#training

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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