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Retail & Consumer Services · Customer Service · Customer Support
In short
Responsibilities
- Provide high-quality and professional customer service.
- Respond to customers via all appropriate communication channels (chat/email).
- Identify and assess customer needs to achieve satisfaction.
- Be an active member of the company.
Requirements
- High school diploma or equivalent.
- Native level of Albanian language.
- Good PC usage skills (intermediate level).
- Excellent interpersonal, communication, and interpretation skills.
- Aptitude for teamwork, problem-solving, and results orientation.
- Good adaptability to innovative changes and learning.
- Maximum reliability, correctness, precision, and organization.
Desired Qualifications
- Passionate about e-commerce.
- Seeking a full-time, flexible job with challenges and excellent professional growth opportunities.
Benefits
- Motivating salary + advantageous bonuses.
- Development and career opportunities.
- A dynamic and friendly work environment.
- Attention to individual needs (work-life balance).
- Professional training on customer care.
Skills
About Transcom
Transcom provides digitally enhanced customer experience (CX) services to some of the world's most ambitious brands. More than 300 clients globally, including disruptive e-commerce players, category redefining fintechs, and technology legends rely on us for on-, off-, and nearshoring services. Transcom’s over 33,000 employees work in 90 contact centers and work-at-home networks across 28 countries, creating brilliant experiences in customer care, sales, content moderation, and backoffice services. We help our clients drive their brands forward, customer satisfaction up, and operating costs…
Company
TranscomJob Posted
1 month ago
Employment Type
Full Time
Work mode
On Site
Salary
Negotiable
Experience Level
Entry
Locations
Tirana, Albania
Qualification
Applicants
Be an early applicant