Knowledge Editorial Lead, People Operations

Logistics, Sales & Operations

In short

As the Knowledge Editorial Lead within People Operations (POps) Content and Knowledge (C+K) at Google, you will be instrumental in maintaining the ultimate source of truth for global HR policies. This role involves authoring style guides, managing editorial quality, and collaborating with stakeholders to ensure content accuracy and alignment with systems.

Responsibilities

Author operational style guides, structured standard operating procedure templates, canned response guidelines, and scan-and-act content standards.
Own the editorial quality rubrics, Quality Audit (QA) sampling gauntlets, and calibration workflows for vendor writers.
Partner with process owners to identify and manage redundant, outdated, and trivial (ROT) documentation.
Lead arbitration and editorial reviews with Global Process Owners (GPOs), Compliance, and Service Delivery leads.
Ensure content structures align with Content Management System (CMS) taxonomy schemas and downstream AI retrieval systems.

Requirements

Bachelor’s degree or equivalent practical experience.
8 years of experience in editorial strategy, technical writing, knowledge management, or content operations.

Desired Qualifications

Experience directing external vendor partners, agencies, or distributed writing pools.
Experience working in a Content Management System.
Demonstrated program experience managing large-scale knowledge bases (2,000+ articles) or leading complex content audits, mass restructuring, and migration initiatives.
Proven track record of creating and enforcing style guides, content taxonomies, and operational documentation standards.
Ability to partner with process owners, operations leaders, and legal/compliance teams to establish clear RACI models and streamline review workflows.

Benefits

Opportunity to work in the Editorial and Production hub within People Operations (POps) Content and Knowledge (C+K).
Contribute to the ultimate source of truth for Google's global workforce.
Be part of a team that acts as the master translation and quality lens between complex, localized HR policies and global employees and support agents.
Work in a data-driven environment that is reinventing the human resources field.

Skills

Technical WritingKnowledge ManagementContent StrategyContent OperationsStyle GuidesContent AuditsContent Management SystemContent MigrationContent TaxonomyRACI Models

#People Operations#Editorial#Content#Knowledge Management#HR Policies

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At Google, our mission is to organize the world's information and make it universally accessible and useful. From Search to AI, we develop products and services that improve the lives of billions, empowering individuals and businesses globally. We're driven by a passion for innovation, a commitment to solving complex problems, and a belief in the transformative power of technology. Since our founding in 1998, we've remained dedicated to creating a more helpful and connected world.

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