IT Support Specialist

Technology, Data & Digital · IT Infrastructure & Security · IT Support · Technical Support

In short

Volvo Trucks is seeking an IT Support Specialist in Warwick, GB, to provide technical support for IT systems, hardware, and applications. This permanent, full-time role requires experience in 1st and 2nd line support, strong knowledge of IT infrastructure and Microsoft products, and involves frequent travel.

Responsibilities

Provide technical support across IT systems, applications, hardware, and data access.
Coordinate system changes and vendor services.
Support new technologies and advise on IT solutions.
Ensure software quality and cybersecurity compliance.
Resolve technical issues across IT systems, business applications, hardware, mobile devices, and user access.
Test software updates and new releases before they go live.
Work with colleagues and external suppliers to coordinate system implementations, upgrades, repairs, and hardware replacements.
Support new technologies and infrastructure projects.
Contribute to IT site security assessments and help maintain compliance with Volvo Group standards and ISO cybersecurity controls.
Guide and support colleagues in using their IT tools effectively, sharing knowledge and creating training materials.

Requirements

Experience in 1st and 2nd line support.
Confident troubleshooting Windows, business applications, hardware, mobile devices, and data access.
Solid understanding of IT infrastructure and mobile device management.
Strong knowledge of Microsoft Windows and Office applications.
Strong communication skills, with the ability to work effectively with technical teams, business stakeholders, and external suppliers.
Experience contributing to or delivering IT infrastructure and business systems projects.
Ability to manage competing priorities, work independently, and deliver projects and tasks to agreed deadlines.
Confidence collaborating across teams and all levels, influencing others, and helping introduce technologies that improve business processes.
A commitment to excellent service, continuous learning, and maintaining confidentiality, data security, and compliance with IT policies and procedures.
A full, valid driving licence is essential.

Desired Qualifications

Advanced Excel would be advantageous.

Benefits

Up to £37,000 salary depending on experience.
Company car.
Annual Company bonus.
Matched pension scheme of up to 7% of salary, with incremental benefits based on length of service, including death in service cover.
Access to Bupa Cover and Dental insurance.
Employee Assistance Programme offering wellness, mindfulness, and counselling services.
25 days holiday plus Bank Holidays, increasing with service.
Option to buy up to 5 additional days of holiday.
Maternity leave (6 months full pay, 6 months half pay) and 5 weeks of paternity leave, with 3 weeks flexible to take at any point.
Discounts on various purchases including shopping vouchers, cinema tickets, MyGymDiscounts, MyActiveDiscounts, holidays, and travel.

Skills

Microsoft WindowsMicrosoft OfficeExcel

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About Volvo Group

The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines. The Group also provides complete solutions for financing and service. The Volvo Group, with its headquarters in Gothenburg, employs about 100,000 people, has production facilities in 18 countries and sells its products in more than 190 markets.\n\n

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