The Job

IT Support Associate

Technology, Data & Digital · IT Infrastructure & Security · IT Support · Technical Support

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In short

Amazon is hiring an IT Support Associate in Bengaluru, India. This role involves providing IT support to operations associates, troubleshooting end-user devices, and resolving issues with Windows and Linux operating systems. The position requires a bachelor's degree, 1+ year of experience, and good communication skills.

Responsibilities

  • Provide effective communication with internal customers across APAC/EMEA/AMER Operations/IT teams.
  • Adhere to standard operating procedures (SOPs) for consistency and efficiency.
  • Troubleshoot end-user devices including desktops, laptops, printers, and scanners.
  • Understand and troubleshoot various operating systems, specifically Windows and Linux.
  • Work a 5-day week with variable scheduled days off based on shift patterns.
  • Meet OTS Service Desk Goals for Response and Resolution SLA, CSAT, and incident management.

Requirements

  • Bachelor's degree
  • Minimum of 1+ year of Service Desk or technical support work experience.
  • Good communication skills

Desired Qualifications

  • Basic Understanding of ITIL-Based Ticketing Tools and Monitoring Tools.
  • Basic Understanding and troubleshooting skills on Network.

Benefits

  • Work from Bangalore (BLR18) Corporate office.
  • Inclusive culture that empowers Amazonians.
  • Workplace accommodation and adjustment support for individuals with disabilities.
#IT Support#Service Desk#Troubleshooting#Windows#Linux#Networking
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Company

Amazon

Job Posted

1 week ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Associate

Locations

Bengaluru, India

Qualification

Bachelor

Applicants

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