IT Support Associate
Technology, Data & Digital · IT Infrastructure & Security · IT Support · Software Engineering
In short
Amazon is looking for an IT Support Associate to join their IT Service Desk team in Bengaluru, Karnataka. This role involves providing technical support for end-user devices and operating systems (Windows, Linux), communicating effectively with internal customers, and adhering to standard operating procedures and service desk goals.
Responsibilities
- Provide effective communication skills interacting with Amazon Internal customers, including APAC/EMEA/AMER Operation/IT team/Customer support.
- Adhere to standard operating procedures (SOPs) for consistency and efficiency.
- Troubleshoot issues on various client devices, including desktops, laptops, printers, and scanners.
- Troubleshoot various operating systems, specifically Windows and Linux.
- Work a 5-day week with scheduled days off varying based on shift patterns and business needs.
- Adhere to OTS Service Desk Goals, meeting targets for Response and Resolution SLA, CSAT, and effectively managing incidents.
- Work from the Bangalore (BLR18) Corporate office.
Requirements
- Bachelor's degree
- Minimum of 1+ year of Service Desk or technical support work experience.
- Good communication Skills
Desired Qualifications
- Basic Understanding of ITIL-Based Ticketing Tools and Monitoring Tools
- Basic Understanding and troubleshooting skills on Network
#IT Service Desk#Technical Support#Windows#Linux#ITIL
Company
Amazon
Job Posted
1 week ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Associate
Locations
Bengaluru, India
Qualification
Bachelor
Applicants
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