IT Support Associate II

Technology, Data & Digital · IT Infrastructure & Security · IT Support

In short

Amazon Operations is seeking an IT Support Associate II in Bangalore, Karnataka, to provide technical assistance for IT equipment within fulfillment sites. This role involves troubleshooting PCs, printers, handheld devices, and managing repairs, requiring at least 1 year of experience with Windows, Mac, or Linux operating systems.

Responsibilities

Maintenance of IT equipment throughout the Fullfillment sites.
Troubleshooting of all IT related equipment such as PCs, wireless handheld devices, thin clients, printers and other end user devices.
Manage RMA and repair process for all devices under warranty.
Support the Senior Engineers in daily projects and activities as directed.
Support multiple buildings around the area and flexible to travel to sites with in the state /region.
Ensure all safety procedures are adhered to while performing work.

Requirements

1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
Experience troubleshooting integrated and interdependent computer systems
Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals

Desired Qualifications

CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
Experience in a dynamic environment with a high degree of customer service

Benefits

Inclusive culture empowers Amazonians to deliver the best results for our customers.
Workplace accommodations and adjustments for candidates with disabilities.

#IT Support#Operations#Amazon#Karnataka#Bangalore#Windows#Mac#Linux#Hardware Support#Printers#Scanners#Handheld Terminals#CompTIA A+#CompTIA Network+#Cisco CCNA#Redhat#AWS

Company

Amazon

Job Posted

3 weeks ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Associate

Locations

Bangalore, India

Applicants

Be an early applicant