The Job

IT Service Technician

Technology, Data & Digital · IT Infrastructure & Security · Systems Engineering · IT Support · Web Development

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In short

Sandvik seeks an IT Service Technician for an on-site role in Romeoville, IL. This position involves advanced support for IT infrastructure, including desktops, servers, and network connectivity, with a focus on warehouse and production environments. The role requires a Bachelor's degree and 3-5 years of relevant experience.

Responsibilities

  • Provide advanced support for desktops, laptops, and peripherals in Windows environments.
  • Support LAN/WAN/Wi-Fi infrastructure and troubleshoot connectivity issues.
  • Administer Active Directory users, groups, computers, and Group Policies.
  • Support Windows Server environments, including monitoring and patching.
  • Participate in IT projects, upgrades, and migrations.
  • Follow ITIL-based incident, change, and problem management processes.
  • Maintain documentation, procedures, and asset information.
  • Manage and troubleshoot industrial printer fleet (label printers, forklift-mounted printers, MFPs).
  • Support RF handheld scanners and mobile devices used in warehouse operations.
  • Maintain WiFi coverage and performance across warehouse and production areas.
  • Register and track all IT assets in CMDB for lifecycle and compliance management.
  • Support IT onboarding/offboarding including device setup and account provisioning.
  • Coordinate with vendors and escalate infrastructure issues to global IT teams as needed.

Requirements

  • Strong knowledge of computers and end-user devices.
  • Networking fundamentals (TCP/IP, DNS, DHCP, WiFi).
  • Experience with Windows Server environments.
  • Familiarity with IT service management tools (e.g., ServiceNow).
  • Strong troubleshooting and communication skills.
  • Experience with industrial printers (Zebra, Lexmark) and RF devices in warehouse settings (preferred).
  • Experience with Cisco managed switches and enterprise WiFi solutions (preferred).

Desired Qualifications

  • Bachelor’s degree in IT, Computer Science, or equivalent experience.
  • 3–5 years of experience in IT infrastructure or systems support roles.
  • Experience in warehouses, manufacturing, or logistics environments is a plus.
  • CompTIA Certifications: A+, Network+, etc.

Benefits

  • Competitive compensation and bonus opportunities.
  • Strong, highly competitive employee benefits package.
  • Tuition assistance.
  • Career development planning.
  • Robust assortment of employee development, leadership development programs.
  • Reasonable accommodations.
#IT#infrastructure#support#technician#Windows#networking#server#warehouse#manufacturing#logistics
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Company

Sandvik

Job Posted

2 weeks ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Mid-Senior

Locations

Romeoville, United States of America

Qualification

Bachelor

Applicants

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