IT Service Desk Agent

Technology, Data & Digital · IT Infrastructure & Security · IT Support · DevOps · Business Analysis

In short

Electrolux Group is seeking an IT Service Desk Agent in Cairo, Egypt, for a temporary full-time role. The position involves providing first-line IT support, managing user identities and devices, and coordinating IT procurement activities. A Bachelor's degree in a relevant field and 1-3 years of experience are required.

Responsibilities

Provide first-line support for end-user devices, operating systems, Microsoft 365 services, business applications, and workplace technologies.
Administer user identities and access management, including provisioning, deprovisioning, and password resets.
Manage endpoint lifecycle activities such as deployment, refreshes, migrations, and asset tracking.
Diagnose and coordinate resolution of network connectivity, collaboration, and infrastructure issues.
Support and maintain workplace technology solutions like meeting room systems and printers.
Maintain technical documentation, operational procedures, and audit-related records.
Participate in local and regional IT projects and operational improvement programs.
Manage the end-to-end IT procurement lifecycle, including requirement gathering and Purchase Order creation in Oracle ERP.
Maintain relationships with IT vendors and service providers, managing contracts and renewals.
Act as the liaison between IT vendors, Procurement, and Finance for invoice validation and payment follow-up.
Manage local IT inventory and stock, ensuring accurate asset records.
Coordinate IT onboarding and offboarding processes, including equipment allocation and access coordination.
Coordinate outsourced support providers and third-party maintenance activities.
Prepare operational reports and support internal and external audits.

Requirements

1-3 years of similar experience.
Bachelor’s degree in computer science, Information Technology, or Engineering.
Strong analytical skills.
Strong communication ability (both written and spoken).
Excellent communication and interpersonal skills with the ability to communicate with stakeholders across functions.
Ability to tackle demands of ever-evolving technological implements with ease.

Benefits

Discounts on our award-winning Electrolux products and services.
Family-friendly benefits such as extended paternity leave (4 weeks).
Insurance policy plan.
Extensive learning opportunities and flexible career path.

#IT Support#Service Desk#Technical Support#Procurement#Oracle ERP#Windows#Microsoft 365

About Electrolux Group

Electrolux Group is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our group of leading appliance brands, including Electrolux, AEG and Frigidaire, we sell household products in around 120 markets every year. In 2025 Electrolux Group had sales of SEK 131 billion and employed approximately 39,000 people around the world. For more information go to…

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