IT SD engineer

Technology, Data & Digital · Software & Web Development · Software Engineering

In short

Transcom is seeking an On-Site IT Service Delivery Engineer (ITSDE) in Tunisia to manage and maintain IT hardware, software, desktops, servers, and telephony infrastructure. This role involves providing user support, incident resolution, and collaborating with various IT teams to ensure system reliability and compliance with security standards.

Responsibilities

Provide administration, maintenance, and deployment of IT hardware, software, desktops, servers, and telephony infrastructure.
Deliver user support, incident resolution, and file recovery via ServiceNow.
Collaborate with cluster IT management, central IT Service Delivery, and IT Governance.
Provide additional support for site- or country-specific applications.
Offer on-site assistance for centrally managed network devices, servers, and local data centers.
Coordinate with contractors, technology partners, and IT Procurement.

Requirements

Minimum studies: Diploma or advanced vocational training in Information Technology (University degree in IT is an advantage).
Specific training and/or work experience in Networks and Communications is an asset.
Minimum of two years' experience in a similar post (experience in the Contact Center sector is an advantage).
Hands-on experience in administration and maintenance of IT infrastructure (workstations, laptops, servers, cabling, racking, backup/recovery, and HW/SW installation).
Strong understanding of data network technologies, digital/IP telephony, operating systems (MS Windows), standard services (DHCP, DNS, WINS), and databases.
Proficiency in IT tools including Office package/GSuite, email communication, and Service Desk / Incident Management tools like ServiceNow.
High-level proficiency with periphery devices and components.

Benefits

International and inclusive environment that makes you feel supported, encouraged, and welcome from day one.
Continuous development through our internal learning platforms and external training.
Endless growth opportunities: 90% of our managers and leaders started their careers as customer service specialists.
Modern and comfortable office and relaxing spaces to take a break.
Flexible work schedule and life-work balance.

Skills

ServiceNowMS WindowsDHCPDNSWINSGSuite

#IT#Service Delivery#Engineer#Tunisia

About Transcom

Transcom provides digitally enhanced customer experience (CX) services to some of the world's most ambitious brands. More than 300 clients globally, including disruptive e-commerce players, category redefining fintechs, and technology legends rely on us for on-, off-, and nearshoring services. Transcom’s over 33,000 employees work in 90 contact centers and work-at-home networks across 28 countries, creating brilliant experiences in customer care, sales, content moderation, and backoffice services. We help our clients drive their brands forward, customer satisfaction up, and operating costs…

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