The Job

Investigation Specialist

Logistics, Sales & Operations · HR & Admin · Administrative Support · Sales Operations

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In short

Amazon India is looking for an Investigation Specialist for its Transaction Risk Management Team in Bangalore. This role involves investigating and eliminating online e-commerce risk, requiring strong analytical skills and experience in e-commerce payments or trust and safety. The position is remote and demands independent decision-making and excellent communication with internal and external stakeholders.

Responsibilities

  • Researches and evaluates facts surrounding seller transactions
  • Takes appropriate action on investigated transactions based on established standard operating procedures and tools
  • Documents their actions by providing detailed annotations
  • Communicates with external customers via phone or email during the investigation process
  • Communicates with internal customers and peers in person, via email, annotations, and phone during and following the investigation process
  • Understands the issue and makes best use of available resources to resolve it
  • Systematically escalates problems or variance in the information to the relevant owners/teams according to processes and standards
  • Communicates with internal and external stakeholders
  • Understands performance metrics to create analysis for driving business goals
  • Meets predetermined and assigned productivity targets and quality standards

Requirements

  • 1+ years of customer service experience
  • Speak, write, and read fluently in English
  • Experience with Microsoft Office products and applications
  • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
  • Experience in payments or e-commerce

Desired Qualifications

  • Excellent written and verbal communication skills
  • Delivered strong Performance on key metrics for the past 12 months.
  • 6+ months in the role, worked on one or more operational workflows, queues, or functional domains within the team and/or department.

Benefits

  • Inclusive culture empowers Amazonians to deliver the best results for our customers.
#risk management#transaction risk#ecommerce risk#trust and safety#analytical#problem-solving
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Company

Amazon

Job Posted

1 month ago

Employment Type

Full Time

WorkMode

Remote

Experience Level

Associate

Locations

Hyderabad, India

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