Investigation Specialist
Logistics, Sales & Operations · HR & Admin · Administrative Support
In short
Amazon India seeks an Investigation Specialist for its Transaction Risk Management Team in Bangalore to investigate and mitigate e-commerce risks. The role requires strong analytical skills, excellent judgment, and the ability to communicate effectively with internal and external stakeholders. Candidates should have at least one year of customer service experience and experience in payments or e-commerce.
Responsibilities
- Researches and evaluates facts surrounding seller transactions.
- Takes appropriate action on investigated transactions based on established standard operation procedure and tools.
- Documents their actions by providing detailed annotations.
- Communicates with external customers via phone or email during the investigation process.
- Communicates with internal customers and peers in person, via email, annotations and phone during and following the investigation process.
- Understands the issue and makes best use of the available resources to resolve it.
- Systematically escalates problems or variance in the information to the relevant owners/ teams according to processes and standard.
- Communicates with internal and external stakeholders.
- Understands performance metrics to create analysis for driving business goals.
- Meets predetermined and assigned productivity targets and quality standards.
Requirements
- 1+ years of customer service experience.
- Fluent in English (speak, write, and read).
- Experience with Microsoft Office products and applications.
- Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
- Experience in payments or e-commerce.
Desired Qualifications
- Excellent written and verbal communication skills.
- Demonstrated problem solving and analytical skills.
- Proven ability to work productively and efficiently in an independent setting.
- Proven ability to clearly communicate with managers and associates at all levels.
- Global perspective and solid understanding of business objectives.
- Excellent attention to detail and work with the highest level of accuracy.
- Delivered strong Performance on key metrics for the past 12 months.
- 6+ months in the role, worked on one or more operational workflows, queues, or functional domains within the team and/or department.
Benefits
- Inclusive culture that empowers Amazonians.
- Workplace accommodation and adjustment during the application and hiring process.
#risk management#transaction investigation#customer service#ecommerce#payments
Company
Amazon
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
Remote
Experience Level
Associate
Locations
Bangalore, India
Applicants
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