The Job

IKEA Co-worker

Retail & Consumer Services · Retail Operations · Sales Associate · Customer Support · Warehouse Operations

Join for updates

In short

IKEA is seeking Co-workers for various roles in Sales, Customer Service, and Fulfilment at their Majura, ACT location. The position offers a competitive hourly rate, benefits, and requires availability for rotating shifts, including weekends and peak trading periods.

Responsibilities

  • Help customers bring home furnishing dreams to life.
  • Understand customer needs, provide product knowledge, and share home furnishing solutions.
  • Create inspiring shopping experiences.
  • Make it easy for customers to find products and services.
  • Welcome customers.
  • Support self-service areas.
  • Assist at check-outs.
  • Process returns.
  • Handle cash and electronic payments accurately and efficiently.
  • Help with customer enquiries.
  • Ensure every interaction is positive, efficient and memorable.
  • Accurately pick, pack and check orders.
  • Support Click & Collect handouts.
  • Coordinate deliveries.
  • Resolve order issues.
  • Work safely and efficiently.
  • Follow IKEA procedures.
  • Operate forklifts and fulfilment equipment.
  • Collaborate with the wider team to ensure every customer receives their order on time and with care.
  • Connect and communicate with a diverse range of people.
  • Work well as part of a team and contribute to a positive workplace culture.
  • Prioritize tasks and adapt to changing business needs.
  • Deliver high standards every day.
  • Share IKEA's values and commitment to creating a better everyday life for the many people.

Requirements

  • Permanent and temporary positions available ranging from 30 - 40 hours/fortnight across our Sales, Customer Service and Fulfilment functions.
  • Availability to work a rotating roster with a mix of day and evening shifts.
  • Availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).
  • Adequate availability, without holidays booked, during the peak trading period (from mid-October 2026 to January 2027).
  • Weekend availability is a must.
  • Strong customer focus.
  • Enjoys connecting and communicating with a diverse range of people.
  • Thrives in a fast-paced, hands-on environment.
  • Works well as part of a team and contributes to a positive workplace culture.
  • Can prioritise tasks and adapt to changing business needs.
  • Takes pride in delivering high standards every day.
  • Shares IKEA's values and commitment to creating a better everyday life for the many people.

Desired Qualifications

  • Group Assessment Centre at IKEA Canberra on Friday 9 October.
  • Start in your role on Monday 19 October and attend a 2-day Welcome induction.

Benefits

  • $29.65 base hourly pay rate
  • Above award rates and penalty rates (including Sunday and Public Holidays)
  • 5 weeks’ Paid Annual Leave
  • Paid Parental Leave
  • Family & Community Leave
  • 24/7 access to our Employee Assistance Program for health and wellbeing support
  • 15% Co-worker discount
  • Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
  • Co-worker uniform provided
  • Free Co-worker parking
  • Free benefits membership (savings and discounts across retailers and service providers)
  • Novated leasing and EV subscription options
  • Superannuation salary sacrifice
  • Fitness Passport membership available
  • Bonus programme (where eligible)
  • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
#Sales#Customer Service#Fulfilment
IKEA Logo

Company

IKEA

Job Posted

2 days ago

Expires

in 2 weeks

Employment Type

Full Time

WorkMode

On Site

Experience Level

Entry

Locations

Majura, Australia

Applicants

Be an early applicant