Hyperscaler DC Technician Manager

Technology, Data & Digital · IT Infrastructure & Security · Systems Engineering · IT Support · Cloud Engineering

In short

Ericsson is seeking a people-centered manager in New Albany, Ohio, to lead a team of Data Center Technicians. This role focuses on attracting, developing, and retaining technical talent while driving operational excellence in data center infrastructure, maintenance, and safety.

Responsibilities

Build and inspire a high-performing technical team through trust, inclusion, accountability, safety, and continuous learning.
Partner with Talent Acquisition to attract, assess, and hire exceptional data center technicians.
Lead an effective technician onboarding experience through practical training, mentoring, and early-career support.
Develop technical talent and future leaders through coaching, feedback, career planning, recognition, and growth opportunities.
Own workforce planning by aligning staffing, skills, shifts, and coverage with customer and business needs.
Manage technician ramp-up and ramp-down for large projects while adapting quickly to changing workforce and delivery requirements.
Drive operational excellence across installation, maintenance, troubleshooting, hardware lifecycle management, inventory, and documentation.
Champion safety, quality, compliance, and continuous improvement across all team activities and data center operations.
Lead incident response and critical escalations through clear communication, root-cause analysis, and effective corrective actions.
Build strong customer and cross-functional partnerships to deliver reliable and resilient data center operations.

Requirements

7+ years of experience in data center operations, IT infrastructure, or a similar technical environment.
4+ years of direct people-management experience leading technical or operations teams.
Proven ability to hire, coach, develop, motivate, and retain technical talent.
Strong workforce planning, demand forecasting, resource allocation, and shift-management skills.
Working knowledge of data center infrastructure, hardware lifecycle management, and technician operations.
Experience leading incident response, escalations, root-cause analysis, and corrective actions.
Strong commitment to safety, quality, compliance, and operational discipline.
Data-driven approach to performance management, staffing decisions, and continuous improvement.
Excellent communication and collaboration skills with customers, vendors, and cross-functional teams.
High ownership, resilience, adaptability, attention to detail, and commitment to an inclusive team culture.

Desired Qualifications

Willingness and ability to travel up to 25% of the time.

Benefits

Outstanding opportunity to use skills and imagination to push the boundaries of what's possible.
Challenging work within a diverse team of innovators.
Competitive salary range dependent on location, knowledge, qualifications, skills, education, training, and experience.
Opportunity for an annual bonus based on business and individual performance.
Excellent health benefits including choice of three medical plan options and a dental plan option.
Company credits for medical and dental premiums.
Investment in short and long-term financial wellbeing with the Ericsson US 401(k) Plan (automatic 3% company contribution and 4% match).
Company credits for basic life insurance, accidental death and dismemberment coverage, and short-term/long-term disability coverage.
Option to participate in Ericsson’s Stock Purchase Plan.
Minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually.
Up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.
Financial wellness programs, educational assistance, matching gifts, and recognition programs.

Skills

Data Center OperationsIT InfrastructureTalent AcquisitionWorkforce PlanningHardware Lifecycle ManagementIncident ResponseRoot Cause AnalysisCommunicationComputer ScienceLeadershipInventory Management

#Data Center#Technician Manager#IT Operations#Team Leadership#Workforce Planning#Project Management#Safety#Compliance#Customer Relations

About Ericsson

Pioneering technology for connecting billions of people worldwide

Our purpose \nTo create connections that make the unimaginable possible.\n\nOur vision\nA world where limitless connectivity improves lives, redefines business and pioneers a sustainable future.\n\nOur values\nPerseverance, professionalism, respect and integrity.\n\nThe future is a place for purpose & vision – ours are clear, and we invite partners, customers and consumers to join us in our journey. \n\nFor a brighter future. For all. Let's #ImaginePossible

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