The Job

HSS Field Service Manager

Logistics, Sales & Operations · Sales & Business Development · Sales Management

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In short

As an HSS Field Service Manager, you will lead and develop a team of service engineers, ensuring operational excellence and customer satisfaction. This role requires collaboration with sales to drive growth and identify opportunities, while managing project financials and team performance. The position is remote or hybrid and located in Houston, TX, Greenwood, IN, or Richmond, VA.

Responsibilities

  • Lead and coach a team of Field Service Engineers (FSEs) with a strong customer-oriented mindset.
  • Secure a strong QHSE culture within the team.
  • Develop, motivate, and mentor technicians into trusted advisors.
  • Collaborate with Sales to develop service offerings and drive lead generation during service.
  • Build and maintain customer relationships through effective communication, ensuring contract compliance and systematic claims management.
  • Supervise project financial performance, handling gross profit, revenue, while identifying risks, opportunities, and aftermarket sales.
  • Support market regains strategies and acts as a connector between sales and technicians.
  • Ensure proper competence development and conduct employee reviews, including skills matrix updates.
  • Manage performance issues appropriately and ensure effective people management, including in remote areas.
  • Ensure the team is equipped with the right tools and resources.

Requirements

  • Post-high school technical education or an Associate’s/Bachelor’s degree (preferred).
  • 5+ years of field technical or technical/commercial sales experience.
  • Deep knowledge and experience with Alfa Laval branded products or HSS.
  • Experience in sales collaboration and data analysis to support business decisions and identify service opportunities.
  • Strong communication and presentation skills.
  • Proficiency in English, both oral and written.
  • Solid computer and digital competence.
  • Willingness and availability to travel 30% including to remote areas.

Benefits

  • Challenging position in an open and friendly environment.
  • Healthcare, dental and vision plans.
  • Robust wellness program.
  • Generous 401(k).
  • Paid holidays.
  • Paid time off benefits.
#field service#manager#technical support#sales#customer relationship management#team leadership
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Company

Alfa Laval

Job Posted

3 weeks ago

Employment Type

Full Time

WorkMode

Hybrid

Experience Level

Mid-Senior

Locations

Houston, United States

Greenwood, United States

Richmond, United States

Qualification

Diploma, Bachelor, Master

Applicants

Be an early applicant