Hardware Application Engineer
Construction, Engineering & Trades · Civil & Industrial Engineering · Mechanical Engineering · Electrical Engineering
In short
Synopsys seeks a Hardware Application Engineer to provide technical support for emulation and prototyping systems. This role involves troubleshooting hardware failures, performing diagnostics, and ensuring system stability for customers, with a focus on remote work and occasional travel.
Responsibilities
- Serve as the primary technical resource for hardware bring-up, troubleshooting, and infrastructure stability for ZeBu emulation and HAPS prototyping systems deployed at customer sites and in data centers
- Diagnose and isolate hardware-level failures from customer design issues, working through physical configuration, cabling, power, firmware, and system diagnostics
- Proactively run diagnostics, track downtime patterns, and schedule software and firmware upgrades to prevent issues before customers encounter them
- Coordinate with Synopsys hardware R&D teams to escalate complex platform issues, provide field data, and validate fixes in real deployment environments
- Maintain detailed documentation of hardware incidents, resolutions, and system configurations to support knowledge sharing and continuous improvement
- Work remotely and travel locally to customer sites or data centers during critical escalations and installation backlog periods, up to 25% of the time
- Communicate status, timelines, and technical tradeoffs clearly to customers, field engineers, and internal stakeholders during active incidents
Requirements
- Under 2 years of hands-on experience with hardware bring-up, system troubleshooting, or platform support
- Strong problem-solving skills and the ability to isolate hardware issues from design or software problems in complex systems
- Comfort working with physical hardware including cabling, power systems, firmware updates, and diagnostic tools
- Ability to coordinate across teams, document technical issues clearly, and communicate status during live incidents
- Willingness to work remotely with local travel to customer sites during critical escalations and installation periods
- Experience with or willingness to learn ZeBu emulation and HAPS prototyping platforms through hands-on training
Desired Qualifications
- You can walk into a situation where hardware is down and methodically work through the possible causes without jumping to conclusions or creating noise
- You are organized enough to track multiple customer systems, schedule proactive maintenance windows, and follow up on open issues without things falling through the cracks
- You communicate clearly under pressure, whether that means explaining a delay to a customer or writing up an incident report that someone else can learn from
- You are comfortable being the hardware expert in the room, even when that room is a video call with people in three time zones who need you to make a call quickly
- You do not need someone looking over your shoulder to stay on top of diagnostics, upgrades, or follow-up work, you manage your own workload and flag issues early
- You like solving real problems on real systems more than theoretical work, and you take ownership of keeping things running
Benefits
- Comprehensive range of health, wellness, and financial benefits
- Total rewards include both monetary and non-monetary offerings
- Potential for an annual bonus, equity, and other discretionary bonuses
- Competitive total rewards package
- Talented people of every background feel valued and supported
#hardware#engineering#troubleshooting#remote
Company
Synopsys Inc
Job Posted
3 days ago
Employment Type
Full Time
WorkMode
Remote
Experience Level
Associate
Locations
United States
Applicants
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