Fulfilment Operations Team Leader
Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management · Warehouse Operations · Sales Management
In short
As a Fulfilment Operations Team Leader at IKEA in Columbus, Ohio, you will lead daily operations, ensuring high-quality, cost-efficient performance and a safe work environment. You will manage, develop, and empower a diverse team to achieve operational readiness and support a seamless customer experience through efficient in-store logistics.
Responsibilities
- Lead, coach, recruit, retain, and develop Fulfilment Operations Co‑workers to build a confident, high‑performing, and future‑ready team.
- Ensure all co‑workers understand, are trained in, and are empowered to execute fulfilment and goods flow routines that secure strong product availability and accurate stock management.
- Create an inclusive, motivating culture that supports learning, development, and succession planning.
- Secure daily fulfilment operations by supporting goal setting, shift planning, workload balancing, equipment coordination, and resource prioritization.
- Ensure a balanced inbound and outbound volume flow by optimizing space, equipment, and staffing to maximize efficiency.
- Maintain high standards for product handling, merchandising, stock accuracy, and damage prevention.
- Contribute to and follow up on the retail store logistics action plan to ensure alignment with unit goals and business priorities.
- Ensure a clean, organized, and safe working environment while promoting safe goods‑handling practices and a strong safety mindset.
- Ensure co‑workers follow IKEA’s Code of Conduct, internal regulations, and all local health, safety, security, and environmental laws.
- Support the Customer Fulfilment Sustainability agenda by enabling efficient and environmentally responsible operations that support long‑term profitability.
Requirements
- University degree and 2 years of related experience, or minimum 5 years of related experience
- Minimum 1 year of managerial experience
- Must have open availability Monday through Sunday
Desired Qualifications
- Experience in a warehouse or logistics environment is beneficial.
- Understanding of IKEA’s values and culture is a plus.
Benefits
- Generous paid time off, holiday and sick time
- WiselyPay – get earned wages up to two days early
- Paid parental leave (up to 16 weeks)
- KinderCare tuition discount
- Retirement and bonus plans
- Co-worker discount, meal deal, and referral bonus
- Pet insurance program
- Education assistance and learning programs
- Safety shoe reimbursement
- 24/7 telehealth visits
- Dental and vision plans
- Medical and Rx plans (must work min. 20 hrs/wk)
- A fun and inclusive work environment
#Fulfilment Operations#Team Leader#Logistics#Supply Chain
Company
IKEA
Job Posted
2 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Columbus, United States
Qualification
Bachelor
Applicants
Be an early applicant