Finance Operations Expert I -O2C
Finance, Banking & Legal · Banking & Investments · Financial Analysis · Business Analysis
In short
As a Finance Operations Expert I in Bengaluru, India, you will be the O2C operational expert driving excellence, standardization, and automation across Finance & Procurement Operations. You will analyze performance, solve problems, and contribute to delivering effectiveness, efficiency, and customer experience within a dynamic international environment.
Responsibilities
- Drive operational excellence across the O2C tower.
- Support day-to-day operations in the O2C area, ensuring stable, efficient, and high-quality service delivery.
- Monitor, analyze, and interpret KPIs, SLAs, and operational performance, taking proactive actions.
- Perform root cause analysis and implement sustainable solutions.
- Drive standardization across countries and challenge local deviations.
- Collaborate with countries, Service Managers, and delivery partners.
- Support continuous improvement initiatives focused on Efficiency, Experience, and Effectiveness.
- Lead/support country escalations and operational reviews with IBM.
- Support/Lead Business Verification (BV) testing and provide operational feedback.
- Identify simplification, automation, and optimization opportunities.
- Provide operational insights and recommendations to stakeholders.
- Drive operational excellence across Sales Reconciliation, Receivables, Cash Application, Collections, and Dispute Management.
- Improve resolution lead times with countries and IBM.
- Support Customer Master Data quality and standardization.
- Improve Tender Reconciliation and revenue integrity.
- Support new in-house O2C services.
- Identify opportunities to improve store responsiveness and customer experience.
- Increase automation, standardization, and touchless O2C processing.
- Ensure compliance with global O2C standards, controls, and governance.
Requirements
- University degree and 3–5 years of relevant Finance experience or a minimum of 7 years of relevant professional experience.
- Strong understanding of Order-to-Cash processes and end-to-end Finance operations.
- Experience working with KPIs, SLAs, service performance, and operational reporting.
- Strong analytical and problem-solving skills.
- Passion for continuous improvement, standardization, and operational excellence.
- Ability to collaborate effectively with countries, shared service partners, and cross-functional stakeholders.
- Fluent English and confidence working in an international environment.
Desired Qualifications
- Experience working with IBM (implied through leading/supporting escalations and reviews with IBM).
Benefits
- Opportunity to drive operational excellence in a key finance function.
- Contribute to IKEA's ambition to become a lower-cost company through simplification, standardization, and automation.
- Work in a dynamic environment with opportunities for problem-solving and continuous improvement.
- Collaborate with international teams and stakeholders.
#Finance#Accounting#Tax#O2C#Order-to-Cash#Operations#Service Delivery
Company
IKEA
Job Posted
1 day ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Bengaluru, India
Applicants
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