Field Technician
Technology, Data & Digital · Software & Web Development · Software Engineering · IT Support · Technical Support
In short
Ericsson Canada Inc. is seeking a Field Technician in Toronto to manage and execute Field Services activities, focusing on in-site support to ensure continuous customer service availability and meet SLA performance levels. The role involves troubleshooting, repair, preventive maintenance, and documentation, requiring knowledge of service networks and telecommunications equipment.
Responsibilities
- Respond to corrective network problems by performing analysis, troubleshooting, diagnosis, and repair to ensure service restoral.
- Coordinate with other technicians and departments to maintain service levels.
- Plan and implement preventive maintenance routines to ensure network performance standards.
- Perform cutovers and upgrades on the network as directed by work orders.
- Maintain up-to-date site documentation.
- Perform acceptance tests on newly installed sites and equipment.
- Participate in retune activities related to network optimization and build projects.
- Maintain inventory of required parts and perform regular audits.
- Complete administrative reporting, including mileage, timesheets, expenses, equipment logs, and deficiency ticket updates.
- Test hand-offs, RSSI, transmit levels on mobiles, monitor dropped calls, and investigate performance changes.
- Document activities for future assessment and analysis.
- Maintain current documentation of site status and complete trouble tickets, incident reports, and other required documentation.
- Perform shift work, overtime, and 24-hour on-call support on a rotational basis.
Requirements
- Bachelor’s, Diploma or Certificate degree in Electronics or any other related field.
- Two plus years of experience in the telecommunications industry.
- Certification related to EHS/OHS (Environmental, Health & Safety / Occupational Health & Safety).
- Knowledge of service networks, including GSM, WCDMA, and LTE.
- Understanding of service and service application implementation/integration.
- Familiarity with site-related issues.
- Knowledge of the operation and maintenance of multivendor telecommunications equipment.
- Awareness and adherence to Ericsson Life Saving Rules.
- Proven understanding of instructions, standard operating procedures, and processes.
- Hazard identification and risk assessment.
- Accident investigation or root cause analysis (RCA).
- Experience working at heights, including climbing and tower access.
- RF/EMF awareness.
- Understanding of lone work requirements.
- First Aid certification.
- Responsible driving and vehicle inspection skills.
Desired Qualifications
- Microwave and Transmission experience (e.g., DS1, DS2, DS3) would be beneficial.
- Gain in-depth knowledge of key quality service indicators within the geographic area of responsibility.
Benefits
- Competitive salary range: $62,000 - $81,375 CAD.
- Opportunity for an annual bonus based on business and individual performance.
- Choice of 3 medical and dental plan options with core coverage paid fully by Ericsson.
- Automatic 2% company contribution to the Pension Plan.
- 50% match of employee's contribution to the Registered Retirement Savings Plan, up to 4% match.
- Basic life insurance and accidental death and dismemberment coverage (two-times annual base pay) at no cost.
- Short-term disability coverage.
- Option to participate in Ericsson’s Stock Purchase Plan.
- Minimum of 18 days of accrued vacation.
- At least 3 personal days.
- Minimum 10 holidays.
- 1 volunteer day.
- Sick days.
- Up to 10 weeks of paid maternity leave at 100% of pay.
- 6 weeks of parental or adoption leave at 100% of pay.
- Financial wellness programs.
- Educational assistance.
- Matching gifts.
- Wellness account.
- Recognition programs.
#Field Services#Network Maintenance#Troubleshooting#Repair#Preventive Maintenance#Network Optimization#Documentation#Reporting#Telecommunications
Company
Ericsson
Job Posted
3 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Toronto, Canada
Qualification
Bachelor, Diploma
Applicants
Be an early applicant