Field Service Engineer
Manufacturing & Production · Production & Assembly · Manufacturing Engineering
In short
Responsibilities
- Execute trouble shooting, maintenance and minor repair on standard products at customer site.
- Perform plant audit, inspection and preventive maintenance for main key customers.
- Investigate and resolve technical and process problems on standard products (mechanical, electrical and system).
- Prepare service jobs for execution/resolution in the shortest possible time.
- Provide technical support to customers via phone, e-mail, and etc., and work during weekends and public holidays if required.
- Follow up on actions and promises made to customers.
- Write service and technical reports on site and get them signed by the customer.
- Implement new methods or systems from Alfa Laval Service Bulletins.
- Capture installed base on site and communicate sales opportunities to the sales organization.
- Proactively recommend spares to customers for purchase.
- Execute service in Service Centres if required.
- Report unsafe practices, incidents, and work for continuous improvement.
Requirements
- Proven experience as a Field Service Engineer or similar role.
- Strong technical expertise and hands-on experience in the relevant field.
- Excellent troubleshooting and problem-solving skills.
- Exceptional customer service and communication abilities.
- Ability to adapt to changing environments, multitask, and manage time effectively.
- Proficient in documentation and reporting.
- Continuous learning mindset to stay updated with industry advancements.
- Ability to travel (minimum 80 days/year).
Benefits
- Access to an international, open, and friendly environment where colleagues help each other develop and create value.
- Work in a company that values personal development and leadership.
- Your work will have a true impact on Alfa Laval’s future success.
Skills
About Alfa Laval
Our pioneering 140-year-old start-up culture is built on the idea that partnership is the key to solving complex problems and unlocking the full potential of resources. So we collaborate closely with our partners, customers, and thought leaders to create game-changing solutions that challenge conventional thinking on quality, efficiency, and innovation. United by a shared commitment to creating positive impact we’re reshaping vital industries, like energy, food, water, and shipping, to optimize efficiency, reduce emissions, and increase yields. Together, we’re building business success,…
Company
Alfa LavalJob Posted
13 hours ago
Employment Type
Full Time
Work mode
On Site
Experience Level
Mid-Senior
Locations
Shah Alam, Malaysia
Applicants
Be an early applicant
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