The Job

FastTrack Full Stack Engineer

Technology, Data & Digital · Software & Web Development · Software Engineering · Customer Success

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In short

MCAPS-Core seeks a FastTrack Full Stack Engineer to accelerate customer deployment and value realization of Microsoft AI, Security, and Productivity solutions. This hybrid role involves guiding customers through onboarding and adoption, removing blockers, and driving secure AI transformation with a focus on Identity workloads.

Responsibilities

  • Guide customers through onboarding, deployment, adoption, and optimization of Microsoft cloud solutions.
  • Deliver consultative technical guidance across multiple Microsoft solution areas, navigating dependencies.
  • Drive customer success by identifying and removing deployment blockers and mitigating risks.
  • Partner closely with FastTrack Architects, Customer Success teams, Engineering, Product Groups, and Partners.
  • Enable customers to adopt secure AI experiences by connecting identity, security, compliance, endpoint, productivity, and agent-based solutions.
  • Contribute to scalable delivery by sharing best practices, improving playbooks, and creating reusable guidance.
  • Act as a customer advocate by bringing field insights and feedback into engineering discussions.

Requirements

  • Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Engineering or related field AND 4+ years of technical consulting, IT administration, support, project management, customer success management, IT customer-facing experience OR equivalent experience.
  • Technical professionals who enjoy solving complex customer challenges across multiple technologies.
  • Curiosity, adaptability, and a growth mindset in a rapidly evolving AI-first technology landscape.
  • Experience helping customers deploy, adopt, or optimize Microsoft cloud technologies and realizing measurable business outcomes.
  • Collaboration skills with the ability to influence across diverse stakeholders and virtual teams.
  • Effective communication skills capable of translating technical concepts into customer business value.
  • Passion for continuous learning and building expertise across Microsoft 365, Security, Endpoint Management, Copilot, Agents, Identity, Data Security, and related technologies.

Desired Qualifications

  • Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Engineering or related field AND 8+ years of technical consulting, information technology (IT) administration, technical program/product management, support, project management, customer success management, IT customer-facing experience OR equivalent experience.
  • 3+ years experience with managing projects in relevant technologies (e.g., cloud, infrastructure, Microsoft platform).
  • 4+ years of project management experience.
  • 2+ years of relationship management or customer success experience.
  • 3+ years of IT related customer-facing experience.
  • Advanced Portuguese level.
  • Experience working with enterprise customers and complex technical environments.
  • Knowledge of Microsoft cloud technologies, security, endpoint management, productivity platforms, application development, or AI solutions.
  • Proven ability to manage multiple priorities and stakeholders simultaneously.
  • Demonstrated ability to adapt quickly to evolving technologies and business priorities.

Benefits

  • Microsoft is an equal opportunity employer.
  • Consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
  • Assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process is available.
#Customer Success#Onboarding Management#Full Stack Engineering#Microsoft Cloud#AI#Security#Endpoint Management#Identity#Data Protection#Customer Onboarding#Technical Consulting
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Company

Microsoft

Job Posted

5 days ago

Employment Type

Full Time

WorkMode

Hybrid

Experience Level

Mid-Senior

Locations

United States

Qualification

Bachelor

Applicants

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