Exchange & Returns Co-worker

Retail & Consumer Services · Customer Service · Customer Support

In short

IKEA is seeking an energetic Exchange & Returns Co-worker in Richmond, BC to handle customer inquiries, process returns and exchanges, and maintain stock accuracy. This entry-level, full-time, on-site role requires strong customer service skills and basic computer proficiency.

Responsibilities

Act as an IKEA Ambassador to resolve customer issues fairly and timely.
Listen to customer needs and process transactions according to IKEA policies.
Handle cash according to IKEA policy.
Maintain awareness of daily/weekly service/delivery targets.
Ensure stock accuracy and inventory integrity by following Returns/Exchange policies.
Stay current with IKEA product knowledge, specials, and policy updates.
Assist team members with additional duties as required.

Requirements

At least 6 months of customer service work experience in retail.
Amazing attention to detail.
Ability to juggle multiple priorities.
Top-notch customer service skills, meeting customers with compassion and understanding.
Ability to handle long queues and deliver solutions quickly.
People-person who can strike up a conversation easily.
Comfortable with computers and technology-savvy.
Comfortable working in a physically demanding, fast-paced environment.
Ability to lift heavy items up to 50 lbs.

Desired Qualifications

Returns or Cashier experience is a plus.

Benefits

Wellness days (in addition to vacation days).
Extended health, dental, and vision coverage (for you and your family).
RRSP with IKEA contribution matching options.
Eligibility for annual IKEA bonus incentive plan.
Flexible spending account.
Life insurance.
Merchandise and restaurant discounts.
Free drinks and healthy meal options in the co-worker restaurant (where available).
Bereavement leave.
Employee assistance program (for mental, physical, and financial wellbeing).

Skills

customer servicecash handlingcomputer proficiency

#customer service#retail#returns#exchanges#cashier

About IKEA

The IKEA vision is to create a better everyday life for the many people. Our business idea is to offer well-designed, functional and affordable, high-quality home furnishing, produced with care for people and the environment. The IKEA Brand unites more than 200.000 co-workers and hundreds of companies with different owners all over the world. It’s one brand, but it reaches millions of hearts and homes. Our value chain is unique. It includes everything from product development, design, supply, manufacture and sales – and of course it begins and ends with our customers. The IKEA retail business…

See all open jobs at IKEA Read more about IKEA Website