Exchange & Returns Co-worker
Retail & Consumer Services · Customer Service · Customer Support
In short
As an Exchange & Returns Co-worker at IKEA in Halifax, you will deliver excellent customer experiences by engaging with customers in a friendly and confident manner. You will contribute to operational KPIs, support colleagues, and help identify opportunities to ensure customer loyalty and repeat visits.
Responsibilities
- Deliver an excellent meeting with the customer across all customer assignments.
- Engage with customers in a friendly and confident manner to create a rewarding customer experience.
- Contribute and achieve operational KPIs and goals to maintain customer loyalty.
- Support colleagues and key stakeholders to continuously develop knowledge and skills within the area of customer experience.
- Support relevant stakeholders to identify opportunities to ensure customers visit IKEA again.
Requirements
- Minimum 2 years of related experience.
Desired Qualifications
- In the IKEA world, this position is officially referred to as Customer Experience Co-worker III.
Benefits
- Wellness days (in addition to your vacation days!)
- Extended health, dental, and vision coverage (for you and your family)
- RRSP with IKEA contribution matching options
- Eligibility for our annual IKEA bonus incentive plan
- Flexible spending account
- Life insurance
- Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
- Parental leave
- Bereavement leave
- Employee assistance program (that helps you support your mental, physical, and financial wellbeing)
#customer relations#customer experience#retail
Company
IKEA
Job Posted
4 days ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Associate
Locations
Halifax, Canada
Applicants
Be an early applicant