Enterprise Support Manager, Cross Region - India, ES-India Cross Region
Technology, Data & Digital · IT Infrastructure & Security · IT Support · Cloud Engineering · DevOps
In short
AWS seeks an Enterprise Support Manager in India to lead a team of Technical Account Managers responsible for customer operations and critical application support. This role requires extensive experience in technical team management, direct customer engagement with senior executives, and a background in enterprise software development, ensuring successful cloud deployments and influencing product roadmaps.
Responsibilities
- Lead a team of Technical Account Managers (TAMs) who are the primary operational point of contact for customers.
- Plan, review, and oversee ongoing operations of business-critical applications.
- Leverage broad experience to work closely with sales leadership for successful launch and operations of AWS's largest application workloads.
- Lead internal and customer-facing operations reviews.
- Act as the voice of the customer within AWS to escalate problems and drive prioritization of business needs.
- Champion and advocate for Enterprise customers within Amazon Web Services.
- Develop the team responsible for solving technical issues and working directly with AWS engineers.
- Participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud.
- Help Enterprise customers define IT and business processes that work well with cloud deployments.
- Engage with Director and C-Level executives to translate business needs into technical and operational plans.
- Work with AWS executive leadership to influence the product roadmap.
- Provide detailed reviews of service disruptions, metrics, and detailed pre-launch planning.
Requirements
- 5+ years of technical team management experience.
- Experience in direct customer engagement, with a focus on support to senior executives (Vice President and C-level).
- Bachelor's degree or above in computer science, engineering, mathematics or equivalent, or Bachelor's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent.
- Experience working within the enterprise software development industry.
- Experience demonstrating leadership and people management in Customer Service or customer facing roles.
- 15+ years of management experience.
Desired Qualifications
- Experience driving projects to improve operations and support-related processes.
- Experience in a similar role such as technical account manager, consultant, solutions architect, platform engineer, systems engineer, cloud architect, or service delivery manager.
- Experience with AWS services or other cloud offerings.
- Experience working with customers with a passion for delivering exceptional service, or experience in technical support.
- Experience scaling an organization through rapid growth or expansion.
- Experience communicating and delivering presentations to customers, stakeholders, and/or teammates.
Benefits
- Endless knowledge-sharing, mentorship and other career-advancing resources.
- Flexibility as part of our working culture.
- Inclusive team culture with affinity groups.
- Opportunity to work with a diverse team of technical experts.
#AWS#Cloud#Support#Management#Enterprise
Company
Amazon
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Senior
Locations
Bengaluru, India
Qualification
Bachelor
Applicants
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