English-Speaking Customer Service Representative
Retail & Consumer Services · Customer Service · Customer Support
In short
We are seeking an English-Speaking Customer Service Representative to join our international team in Tunisia. You will be the first point of contact for customers, providing excellent service via tickets and contributing to platform growth for a leading digital marketplace. This role requires strong English proficiency and excellent communication skills.
Responsibilities
- Provide excellent customer experience by responding to customer queries in a timely and accurate way, via tickets.
- Work for a leading global digital marketplace dedicated to making pre-loved fashion accessible, focusing on scaling platform growth and enhancing customer engagement.
- Contribute to the project's success, propose improvements, share knowledge, and learn together with colleagues.
- Rotating shifts.
Requirements
- C1 or native written and spoken proficiency in English.
- Strong verbal and written communication and interpersonal skills, such as empathy and listening.
- Ability to quickly absorb information, adapt and respond to change.
- Positive attitude and willingness to provide brilliant customer experience.
Benefits
- International and inclusive environment.
- Continuous development through internal learning platforms and external training.
- Endless growth opportunities (90% of managers started as customer service specialists).
- 2-3 weeks training course.
- Modern and comfortable office and relaxing spaces.
- Flexible work schedule.
- Free taxi rides for shifts ending between 7:30 PM and 11 PM.
- Corporate benefits and discounts.
#customer service#english#csr#tunisia#support#client service#communication#fashion#fintech
Company
Transcom
Job Posted
2 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Entry
Locations
Lac, Tunisia
Applicants
Be an early applicant