Engineer - Wireless Networking
Technology, Data & Digital · IT Infrastructure & Security · Network Administration · DevOps · Cloud Engineering
In short
HCLTech is hiring an Engineer - Wireless Networking in Chennai, India. This role involves monitoring network infrastructure (SD-WAN, WAN, MPLS, LAN), managing incidents, and performing troubleshooting in a 24x7 rotational shift environment. Requires a Bachelor's degree and 0-3 years of NOC or Network Operations experience.
Responsibilities
- Monitor SD-WAN, WAN, MPLS, Internet, Backbone, and LAN network infrastructure using network monitoring tools.
- Identify, analyze, and respond to network alarms, alerts, and events.
- Perform proactive monitoring to detect network degradation and potential outages.
- Perform first-level troubleshooting for network incidents.
- Create, update, and manage incident tickets in ITSM tools (ServiceNow, Remedy, etc.).
- Escalate unresolved or critical issues to L2/L3 support teams and service providers.
- Monitor SD-WAN controllers, edge devices, tunnels, and overlay networks.
- Verify SD-WAN site connectivity and application performance.
- Monitor WAN/MPLS circuits and backbone connectivity.
- Troubleshoot link failures, interface errors, routing anomalies, and performance issues.
- Coordinate with telecom carriers and ISPs for circuit-related incidents.
- Maintain network operation logs and shift handover reports.
- Document incidents, troubleshooting actions, and resolutions.
- Generate daily, weekly, and monthly network health reports.
- Work in a 24x7 rotational shift environment.
Requirements
- TCP/IP, OSI Model
- Routing Protocols: BGP, OSPF, EIGRP
- MPLS and VPN Technologies
- WAN Technologies
- SD-WAN Fundamentals
- DNS, DHCP, NAT
- Experience with one or more monitoring tools: SolarWinds, SevOne, LogicMonitor, PRTG, ThousandEyes, Cisco Catalyst Center, iObserve
- Experience with one or more ITSM tools: ServiceNow, Remedy, Jira Service Management
- 0-3 years of experience in NOC, Network Monitoring, or Network Operations.
- Basic understanding of SD-WAN, WAN, and Routing concepts.
- Knowledge of incident and change management processes.
Desired Qualifications
- Vendor Knowledge (Preferred): Cisco SD-WAN (Viptela), Cisco Routers & Switches, Fortinet SD-WAN, Versa Networks, VMware VeloCloud, Juniper Networks
Benefits
- Work with a global technology company with over 223,000 employees across 60 countries.
- Opportunities to supercharge your potential, find your career, and find your spark.
- A place that prioritizes its people.
#NOC#Network Monitoring#Network Operations#SD-WAN#WAN#MPLS#LAN#ITSM
Company
HCLTech
Job Posted
2 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Associate
Locations
Chennai, India
Qualification
Bachelor
Applicants
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