Engineer/ Senior Engineer – Customer Support

Logistics, Sales & Operations · Sales & Business Development · Sales Operations

In short

Emerson is seeking an experienced Customer Support Engineer in Chennai, India. This role involves managing the end-to-end order process, ensuring compliance with international trade regulations, and collaborating with various departments to resolve customer issues. A Bachelor's degree and a minimum of three years of progressive customer service experience are required.

Responsibilities

Manage the end-to-end process from customer purchase order to invoice, including order management, internal purchase orders, and shipping.
Ensure contract review, International Trade Compliance, and record retention policy adherence.
Check feasibility of customer requests regarding lead times, certificates, and documents.
Continuously supervise open orders and take actions to anticipate issues and satisfy customer requests.
Collaborate with various departments to resolve order issues, including financial and delivery disputes, returns, and claims.
Proactively communicate order status updates to customers.
Support inventory management and local customs procedures.
Review and validate Letters of Credit/Bank Guarantees for customer orders.
Apply Customer Service procedures in respect of the Quality Management System and Emerson Discrete Automation Policies.
Contribute to continuous improvement by sharing issues and proposing corrective and preventative actions.
Ensure Health and Safety compliance as per local law.
Develop market knowledge and awareness of Emerson Discrete Automation products.
Perform any additional tasks as needed by the business.

Requirements

Attention to detail, hard worker, proactivity, collaborative, willingness to interact.
Ability to work under pressure and multi-tasking.
Strong analytical skills and problem-solving ability.
Excellent customer sense.
Excellent verbal and written communication skills in English.
Bachelor's degree or equivalent experience in business administration or International Trade is a plus.
Minimum three (3) years progressive experience in a customer service role.

Desired Qualifications

Good knowledge and proven practice of international trade: Incoterms, Payment terms, Transport.

Benefits

Competitive benefits plans.
Variety of medical insurance plans.
Employee Assistance Program.
Employee resource groups.
Recognition programs.
Flexible time-off plans.
Paid parental leave (maternal and paternal).
Vacation leave.
Holiday leave.

Skills

Order ManagementInternational Trade ComplianceIncotermsPayment TermsTransportInventory ManagementCustomer Service

#Customer Support#Sales Operations#International Trade#Order Management

About Emerson

Emerson is a leading global technology, software, and engineering company providing innovative solutions for customers in industrial and commercial markets. We help customers in the world’s most essential industries solve the biggest challenges of modern life. Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation. Across the globe, we are united by a singular Purpose: We drive innovation that makes the world…

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