The Job

Emergency Recovery Architect

Technology, Data & Digital · Software & Web Development · Software Engineering · Network Administration · IT Support

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In short

We are looking for an Emergency Recovery Architect to join our Global Emergency Handling team, responsible for leading technical incident management, fault isolation, and rapid service restoration. This role requires extensive experience in telecom networks, advanced troubleshooting skills, and the ability to collaborate effectively across teams to resolve critical outages.

Responsibilities

  • Provide emergency handling support for critical customer emergencies.
  • Lead technical management during multi-domain network and product outage situations.
  • Perform end-to-end network troubleshooting and fault isolation.
  • Drive collaboration across engaged teams for efficient investigation, recovery, and resolution.
  • Define and execute recovery strategies.
  • Conduct data-driven analysis using logs, traces, alarms, and observability tools.
  • Provide technical recommendations and recovery plans.
  • Support Task Force and BCs.
  • Provide emergency status updates and periodic reports to executive management.
  • Support customer communication during emergency events.
  • Assist with Root Cause Analysis (RCA).
  • Lead Emergency Review Boards (ERB) discussions.
  • Prepare technical presentations for ERC and other support organizations.
  • Update knowledge management systems.
  • Develop recovery playbooks and troubleshooting frameworks.
  • Support deployment of solutions for assigned projects.

Requirements

  • Bachelor’s degree in engineering.
  • 10+ years of experience in customer support/troubleshooting in a Telecom network (vendor and/or service provider).
  • At least 5 years of experience as a Solution Architect/Solution Integrator in the Telecom Domain, specifically in technologies like CNIS, CCD, 5GC, IMS.
  • Effective Communication Skills.
  • Effective Problem-Solving Skills.
  • Extensive knowledge and experience in multiple domains such as 5G Core, EPC, IMS, CNIS, CCD portfolio products and product roadmaps.
  • Excellent Presentation skills.
  • Excellent Interpersonal skills.
  • Excellent Customer Handling Skills.
  • Customer Centric Skills, Strategic/Creative/Innovative thinking.
  • Flexibility to work in 24x7 shifts.
  • Effective Leadership skills.

Benefits

  • Outstanding opportunity to use skills and imagination.
  • Chance to build solutions never seen before.
  • Challenged in a supportive team of diverse innovators.
  • Opportunity to go beyond the status quo and craft what comes next.
#Technical Leadership#Fault Isolation#Service Restoration#Network Troubleshooting#Incident Management#Root Cause Analysis#Telecom#5G#IMS#Architecture
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Company

Ericsson

Job Posted

1 week ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Senior

Locations

Gurgaon, India

Qualification

Bachelor

Applicants

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