The Job

DSP Support Specialist, WW DSP Help

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management · Customer Success

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In short

We are looking for experienced associates to manage and resolve incoming customer cases, involving review, triage, and direct customer response or routing to appropriate teams. This role requires independent coordination with subject matter experts and updating SOPs for continuous improvement.

Responsibilities

  • Monitor and review open cases and complex customer inquiries.
  • Assess case complexity and urgency, and route cases to appropriate teams or escalation paths.
  • Respond directly to customer inquiries with accurate resolutions following SOPs.
  • Handle escalated or complex cases requiring research, judgment, or cross-functional coordination.
  • Maintain accurate case notes, resolution details, and routing decisions.
  • Update and/or improve SOPs based on case handling.

Requirements

  • 4+ years customer service or case management experience.
  • Strong written communication skills for customer-facing responses.
  • Ability to quickly assess case complexity and make routing decisions.
  • Experience working in high-volume, fast-paced environments.
  • Attention to detail and commitment to quality outcomes.
  • Comfortable working independently with minimal supervision.
  • Speak, write, and read fluently in English.

Desired Qualifications

  • Experience with case management systems or ticketing platforms.
  • Background in operations or logistics environments.
  • Familiarity with SOP-driven resolution processes.
  • Problem-solving skills for non-standard cases.
  • Experience working with the MS Office suite (Word, Excel, Outlook) and/or SQL in a professional environment.

Benefits

  • Inclusive culture empowering Amazonians.
  • Workplace accommodation for individuals with disabilities during application, interview, and onboarding process.
#DSP#Support#Specialist#Customer Service#Case Management#Operations#Logistics#Supply Chain#Virtual
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Company

Amazon

Job Posted

3 weeks ago

Employment Type

Full Time

WorkMode

Remote

Experience Level

Mid-Senior

Locations

Bangalore, India

Qualification

Bachelor

Applicants

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