Documentation Controller

Logistics, Sales & Operations · Sales & Business Development · Customer Success

Smart Summary

AI-generated overview of this position

Emerson is hiring a Documentation Controller in Cluj-Napoca, Romania, for a full-time, hybrid role. This position supports project managers and customer relations by identifying, producing, and customizing technical documentation for sales agents and clients, ensuring timely support for project orders. The ideal candidate will have a university degree, digital literacy, and fluent English, with prior documentation management experience being a plus.

If you are looking for an opportunity to grow, Emerson has an opening for you as Documentation Controller. 

As a Documentation Controller you will be responsible for providing support to project managers and customer relations staff and involved in identifying, producing, and/or customizing technical documentation requested by sales agents and clients. Your primary responsibility will be to facilitate Pressure Management sales by ensuring remarkable and timely support, particularly - but not limited to - project orders.

We look forward to seeing your application!

In This Role, Your Responsibilities Will Be:

  • Managing the flow and control of project documentation.  
  • Understand the documentation requirements and collect the documentation from factories and other sources and expedite it to customers for review or approval. 
  • Convert and provide the documentation in the adequate form requested by the customer.
  • Review possible customer comments and ensure modifications and corrections are made to meet desired results.  
  • Maintain and develop effective communication with internal and external stakeholders.
  • Ensure work requirements are appropriately documented in applicable systems (Customer Portals, Emerson Systems). 
  • Maintain and achieve KPIs and goals related to your projects(s), taking proactive actions.

 

Who You Are:

You adapt communication to suit the audience and message, collaborate effectively, and deliver solutions that meet customer expectations. You plan and align work with objectives, take accountability for results, and persist in achieving goals despite obstacles. You build strong relationships and work comfortably with diverse teams across levels, functions, cultures, and geographies.

For This Role, You Will Need:

  • University or college degree
  • Digital literacy: Word, Excel, Outlook
  • Fluent in English

Preferred Qualifications that Set You Apart:

  • High levels of accuracy
  • Prior experience in managing documentation
  • Ability to work in an international environment

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

#documentation-controller#hybrid-work#cluj-napoca#romania#project-management#technical-documentation#customer-support#emerson
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Company

Emerson

Job Posted

1 month ago

Employment Type

Full Time

WorkMode

Hybrid

Experience Level

Associate

Locations

Cluj-Napoca, Romania

Qualification

Bachelor

Applicants

Be an early applicant