Director, Operations Fast Track Microsoft Customer Agreement for Enterprise (MCA-E)
Logistics, Sales & Operations · Sales & Business Development · Sales Operations · Program Management · Business Analysis
In short
Lead the Americas MCA-E Acceleration team as Director, Operations, focusing on people development, operating plans, and customer/seller experiences. This role combines people leadership with business operations discipline, leveraging AI to transform how work gets done and drive customer outcomes. Requires experience in program management, customer service, and leading cross-functional teams.
Responsibilities
- Lead and coach a team of Customer Experience Program Managers responsible for MCA-E customer transitions.
- Set clear objectives and outcomes, build team capability, and manage performance and capacity.
- Partner across various teams including FastTrack, Operations, Finance, Engineering, and field sellers to remove adoption barriers.
- Establish strategy, success measures, and business rhythms, utilizing data and customer signals for performance improvement.
- Scale delivery through AI-enabled workflows, self-service, coaching, shadowing, and capability transfer.
- Drive operational excellence in billing, proposal, and transition planning, ensuring compliance and accuracy.
- Represent customer and field voice to influence prioritization and drive durable improvements.
- Embed responsible AI, privacy, security, and compliance requirements into team execution.
Requirements
- Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 8+ years of experience in engineering, business, product or technical program management, data analysis, or product development OR equivalent experience.
- 6+ years of people management experience across people, programs, projects, processes, vendors, or change.
- Experience setting objectives, coaching others, and delivering outcomes through a team.
- Experience attracting and retaining talent, coaching for performance and growth, and leading teams through change.
Desired Qualifications
- Master's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 10+ years of experience in engineering, business, product or technical program management, data analysis, or product development.
- Technical, business, financial, or marketing experience supporting pipeline management, support services, process improvement, and business analytics.
- Experience working in a customer service environment and in a large, matrixed, multinational company.
- Deep knowledge of MCA-E, enterprise Azure commerce, MACC, billing-account structures, proposal and checkout processes, and Azure or Per-User transition scenarios.
- Experience designing operating models, executive rhythms of business, pipeline and portfolio governance, and scalable customer-engagement mechanisms.
- Experience with enterprise commerce, contracting, licensing, order management, billing, cloud adoption, customer service, or customer transition programs.
- Experience applying AI, automation, self-service, and continuous-improvement methods.
- Experience leading complex cross-functional programs across customer-facing, sales, operations, finance, engineering, and business-planning teams.
- Experience using data, performance measures, and customer or seller signals to influence priorities, manage risk, and improve business outcomes.
Benefits
- Competitive base pay range (USD $130,900 - $277,200 for general US, higher for specific metro areas).
- Potential eligibility for benefits and other compensation.
- Opportunity to lead a critical function and drive transformation through AI.
- Work in an inclusive culture that values respect, integrity, and accountability.
Skills
AIBusiness OperationsProgram ManagementCustomer Relationship ManagementData AnalysisChange ManagementFinancial AnalysisSalesLicensingCloud AdoptionCustomer ServiceProcess ImprovementRisk ManagementAutomation
#AI#Microsoft Customer Agreement#Enterprise#Azure#Program Management#Operations#Leadership#Customer Experience
About Microsoft
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Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting…
Company
MicrosoftJob Posted
10 hours ago
Employment Type
Full Time
Work mode
Hybrid
Salary
US$130,900–277,200 / year
Experience Level
Director
Locations
United States
Qualification
Bachelor, Master
Applicants
Be an early applicant
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