The Job

Director, National Accounts & EV Service

Logistics, Sales & Operations · Sales & Business Development · Sales Management · Fleet Operations

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In short

The Director, National Accounts & EV Service leads service and customer satisfaction for Mack and Volvo brands, focusing on national fleet accounts and electric vehicle support. This leadership role manages a team responsible for account management, technical support, and issue resolution to ensure customer loyalty and satisfaction.

Responsibilities

  • Lead, train, and direct National Account field service teams.
  • Develop a pipeline of qualified candidates for future field service roles.
  • Establish expense budgets and manage departmental performance.
  • Respond to national account customer concerns and coordinate timely resolution.
  • Address Electric Vehicle concerns and coordinate timely resolution for zero emission vehicle customers.
  • Manage customer complaints, focusing on improving first response and final resolution.
  • Negotiate effectively to protect company interests while supporting issue resolution and budget management.
  • Drive Volvo and Mack customer satisfaction rankings towards best-in-class performance.
  • Monitor market trends, competitor strategies, and product concerns.
  • Ensure corporate programs and initiatives are implemented by the field service team.
  • Partner with the National Fleet Sales group to support increased brand market share.
  • Ensure compliance with company policies and standards.

Requirements

  • Leadership and People Development: Ability to inspire others, employee development, delegation and supervisory skills.
  • Execution and Accountability: Self-management, ownership and accountability, results orientation, planning and organization.
  • Customer, Business, and Technical Expertise: Customer focus, technical and functional expertise, networking, Microsoft Office skills.
  • Problem Solving and Resource Management: Problem solving and decision making, organizational skills to maximize personnel utilization, ability to prioritize time and resources, conflict management skills, ability to identify and help correct deficiencies in support, product reliability, and product acceptance, negotiation skills.
  • Bachelor’s degree in Business, Engineering, or a related field.
  • Minimum of 10 years of transportation industry experience, including repair, service, sales, marketing, dealer, or field experience.
  • Minimum of 10 years of fleet maintenance management experience.
  • Experience leading professional and technical employees.
  • Frequent travel required, up to 75%.

Benefits

  • Base pay is set at $159,900 - $197,500 annually, and where applicable, bonus eligible.
  • Competitive medical, dental and vision insurance.
  • Generous paid time off.
  • Competitive matching retirement savings plans.
  • Working environment where safety, health and wellbeing come first.
  • Focus on professional and personal development through Volvo Group University.
  • Programs that make combining work and personal life easier.
#transportation industry#fleet maintenance#customer satisfaction#electric vehicles#dealer support#field service#national accounts
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Company

Volvo Group

Job Posted

1 month ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Director

Locations

Greensboro, United States

Qualification

Bachelor

Applicants

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