The Job

Digital Account Executive

Logistics, Sales & Operations · Sales & Business Development · Enterprise Sales · Account Management · Sales Operations

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In short

As a Digital Account Executive at Microsoft, you will serve Medium Enterprise managed clients, guiding them through their digital transformation journey. This role involves building strong executive relationships, leveraging digital tools and partners, and forecasting sales revenue within a fast-paced, AI-powered sales environment.

Responsibilities

  • Facilitate Microsoft's service to Medium Enterprise managed clients, driving their digital transformation.
  • Develop and maintain strong customer relationships, including with C-level executives and decision-makers.
  • Leverage digital tools and orchestrate team resources to address customer needs.
  • Engage with Partners to find optimal solutions for customer requirements.
  • Manage territory, pipeline, and forecast expected sales revenue.
  • Act as the voice of the customer, sharing industry and competitive knowledge.
  • Accelerate career growth by honing sales and collaboration skills, and deepening cloud expertise.
  • Orchestrate specialized resources to engage with customers, providing solutions-based and technology-based engagement.
  • Leverage partners to provide the right solution for the customer's transformation journey.
  • Build partner relationships to drive scale and revenue.
  • Coach and influence partners on solution needs and coordinate resources across teams.
  • Proactively build and maintain strong knowledge of Microsoft's products, landscape, solutions, and strategy in the industry of assigned accounts.
  • Understand and accelerate customer's AI and cloud strategy.

Requirements

  • Focus on generating new pipeline by engaging with CXOs, ITDMs, and BDMs through territory planning, marketing signals, and digital assets.
  • Maintain strong customer relationships and advocate for customers within Microsoft.
  • Identify decision-makers by understanding customer organization structure, leveraging partners and v-teams.
  • Engage with C-Suite executives and focus on customer satisfaction metrics.
  • Take ownership for issues and reach out to customers to reinforce engagement.
  • Ensure continuity of customer accounts and monitor satisfaction metrics by proactively establishing conditions of satisfaction and managing escalations.
  • Think strategically about sales territory for accounts, setting standards and priorities.
  • Help existing/new customers adopt cloud solutions via a cohesive plan across adds, consumption, upsell, co-sell, and renewal, maximizing customer business outcomes and experience.
  • Build enough pipeline to have a growing and sustainable business every single quarter.
  • Embody Microsoft's culture and values.

Desired Qualifications

  • Account Management experience.
  • Experience with cloud solutions and customer cloud strategy.
  • Experience in understanding and accelerating customer's AI strategy.
  • Partnering experience, including building partner relationships and driving strategic partner participation.

Benefits

  • The typical base pay range for this role across the U.S. is USD $40.96 - $80.96 per hour.
  • The base pay range for this role in the San Francisco Bay area and New York City metropolitan area is USD $60.96 - $86.11 per hour.
  • Certain roles may be eligible for benefits and other compensation.
#Sales#Digital#Account Management#AI#Cloud#Customer Success
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Company

Microsoft

Job Posted

1 month ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Mid-Senior

Locations

United States

Applicants

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