Digital Account Enablement & Change Manager
Logistics, Sales & Operations · Sales & Business Development · Sales Operations · Organizational Development · Program Management
In short
The Digital Account Enablement & Change Manager at Volvo Group will lead people, process, and business readiness for digital initiatives. This role involves developing change management strategies, coordinating account onboarding, and ensuring effective user adoption of digital tools and platforms. The ideal candidate has 5+ years of experience in change management and a Bachelor's degree or equivalent experience.
Responsibilities
- Develop and execute change management strategies for digital projects, product rollouts, process changes, and system implementations.
- Lead Digital Account Enablement activities to help stakeholders understand, access, and use digital tools.
- Coordinate account onboarding, readiness, communications, training, and support.
- Assess stakeholder groups, user journeys, and impacts to shape practical change plans.
- Create communication, engagement, training, and reinforcement plans.
- Define and monitor adoption metrics and change effectiveness measures.
- Establish feedback loops to improve digital account experiences and prioritize enhancements.
- Coach leaders and project teams on driving adoption and reinforcing behavior change.
- Provide status updates, risks, and recommendations to senior stakeholders.
Requirements
- 5+ years of experience in change management, digital account enablement, business transformation, digital transformation, customer/dealer enablement, or technology implementation roles.
- Demonstrated experience supporting digital projects such as system implementations, digital product launches, process automation, CRM or ERP changes, data and analytics solutions, or customer/dealer-facing digital tools.
- Experience supporting account enablement activities such as onboarding, stakeholder readiness, access coordination, digital tool usage guidance, communications, support models, feedback collection, and adoption measurement.
- Strong understanding of change management and enablement methods such as ADKAR, Prosci, change impact assessment, stakeholder analysis, adoption planning, account readiness planning, and reinforcement planning.
- Ability to translate technology changes into business impacts, user behaviors, communication needs, training requirements, and implementation actions.
- Excellent written and verbal communication skills.
- Strong facilitation and stakeholder management skills.
- Comfortable operating in a matrixed, global, and fast-paced environment.
- Analytical mindset.
- Bachelor’s degree in business, communications, organizational development, information systems, or a related field, or equivalent experience.
Desired Qualifications
- Prosci certification or comparable change management certification.
- Experience in automotive, transportation, manufacturing, dealer operations, commercial sales, aftermarket, or other complex B2B environments.
- Experience working in agile, product-oriented, or hybrid delivery environments.
- Experience enabling account-facing, customer-facing, or dealer-facing digital capabilities, including digital portals, CRM tools, eCommerce solutions, integration-enabled processes, or self-service platforms.
- Experience supporting large-scale digital rollouts across multiple regions, functions, or stakeholder groups.
- Ability to connect digital transformation and account enablement activities to business outcomes such as efficiency, adoption, customer and dealer experience, revenue enablement, quality, compliance, operational performance, and sustained business value.
Benefits
- Competitive medical, dental and vision insurance.
- Generous paid time off.
- Competitive matching retirement savings plans.
- Working environment where your safety, health and wellbeing come first.
- Focus on professional and personal development through Volvo Group University.
- Programs that make today’s challenging reality of combining work and personal life easier.
#Digital Transformation#Change Management#Account Enablement#Volvo Group#Mack Trucks#Volvo Trucks
Company
Volvo Group
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Greensboro, United States
Qualification
Bachelor
Applicants
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