In short
As a Department Sales Team Leader in Retail at IKEA Etobicoke, you will lead and coach a team to achieve sales and development goals. You will leverage KPIs and customer insights to drive sales growth and ensure an exceptional customer experience, while fostering a culture of continuous improvement.
Responsibilities
- Lead, coach, and support coworkers to achieve performance and development goals.
- Use KPIs, customer insights, and business data to identify opportunities and improve results.
- Drive sales growth and profitability through effective action planning and follow-up.
- Ensure strong commercial readiness, product availability, and inspiring presentation of the range.
- Deliver a seamless and positive customer experience across all touchpoints.
- Take ownership of daily operations and make timely business decisions.
- Collaborate with cross-functional partners to achieve shared goals.
- Foster a culture of accountability, engagement, and continuous improvement.
- Secure consistent execution of IKEA ways of working, routines, and standards.
- Balance people, customer, operational, and business needs to achieve long-term success.
Requirements
- Minimum 3 years of retail, sales, and leadership experience.
- Strong ability to lead, coach, and develop coworkers.
- Commercial mindset with the ability to identify opportunities and drive results.
- Strong decision-making and problem-solving skills.
- Excellent communication and collaboration skills.
- Ability to prioritize and stay organized in a fast-paced environment.
- Passion for delivering an exceptional customer experience.
- Proactive, curious, and comfortable leading through change.
Desired Qualifications
- Experience in a high-volume retail environment is an asset.
Benefits
- Wellness days (in addition to your vacation days!)
- Extended health, dental, and vision coverage (for you and your family)
- RRSP with IKEA contribution matching options
- Eligibility for our annual IKEA bonus incentive plan
- Flexible spending account
- Life insurance
- Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
- Parental leave
- Bereavement leave
- Employee assistance program (that helps you support your mental, physical, and financial wellbeing)
#Retail#Sales#Team Leadership#Customer Service#Management
Company
IKEA
Job Posted
2 days ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Etobicoke, Canada
Applicants
Be an early applicant