Data Centre Operations Tech

Technology, Data & Digital

In short

Amazon Data Services India Private Limited (ADSIPL) is looking for a skilled Data Centre Operations Technician in Hyderabad to help expand AWS Cloud offerings. This role involves maintaining high system reliability, troubleshooting hardware and Linux issues, and meeting 24x7 on-call requirements within advanced data centers.

Responsibilities

Maintain a high level of system reliability by prioritizing and resolving trouble tickets efficiently.
Act as an escalation point and technical troubleshooter for all Systems and Network hardware problems.
Deep dive into Linux server issues and XEN service virtualization troubleshooting.
Troubleshoot technical issues on various platforms ranging from Systems through Networking to Power/Mechanical.
Remediate physical layer outages, both Systems & Network, and physical power issues on racks.
Participate in Data Center power & cooling events.
Meet 24x7 On-Call requirements and response during shift rotations.
Install & configure racks of hosts in line with internal SLAs.
Triage & resolve trouble tickets for all devices in your region.
Serve as Data Center point of contact for all High Severity issues.
Perform physical replacement of server and network device parts.
Ensure correct rotation of parts & spares.
Help define metrics to increase customer uptime.
Enforce Security Best Practices at ADSIPL.
Interact with third party vendors & contractors.
Contribute ideas to improve operational efficiency.
Participate in and deliver on a number of high impact small to mid-scale projects.
Participate in internal team meetings at ADSIPL for metric analysis and project status updates.
Help build the world’s largest Cloud infrastructure in India.
Share knowledge and help educate less technical staff on best practices related to all break fix issues.
Contribute towards building a great team by getting involved in the ADSIPL’s hiring process/candidate interviews.

Requirements

Bachelor's degree in Information Technology, Computer Science, or a related field.
2+ years of computer networking experience.
2+ years of Linux operating systems experience.
Experience with computer hardware troubleshooting and repair.

Desired Qualifications

Can work in cramped spaces or in elevated locations while adhering to health & safety guidelines.
Experience dealing effectively with customers during problem resolution and operating efficiently under pressure.
Experience managing work and priorities through a ticketing system.
Experience with cabling infrastructure best practices and methodologies.
Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment).

Benefits

Inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Work in some of the advanced data centers in the world.
Opportunities to help expand AWS Cloud offerings to the next level.
Work for the world’s most Customer Centric Company.
Continuous innovation.
Mentorship & Career Growth: Endless knowledge-sharing, mentorship and other career-advancing resources.
Work/Life Balance: Flexibility as part of our working culture.

Skills

LinuxSystems EngineeringNetwork EngineeringHardware TroubleshootingServer HardwareNetwork HardwareTicketing SystemCabling

#Data Center#Cloud Computing#Linux#Hardware#Networking#Operations#Troubleshooting#Support

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