The Job

Data Center HR Partner, AWS Builder Experience Team, BeXT

Logistics, Sales & Operations · HR & Admin · HR Operations · Talent Acquisition

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In short

As a Data Center HR Partner for AWS Builder Experience Team, you will be a 100% on-site strategic HR partner for Data Center leadership and Builders. You will advocate for Builders, manage employee relations, and drive leadership development. This role requires a Bachelor's degree and 5+ years of progressive HR experience, with a focus on operational or manufacturing environments.

Responsibilities

  • Build trust through consistent floor/onsite presence, site walks & Gemba walks.
  • Proactively monitor Builder sentiment trends using listening mechanisms.
  • Support Builder queries with discretion and expertise.
  • Foster and role model an environment of inclusion for all Builders.
  • Establish relationships with employee representative boards.
  • Partner with Data Center leaders to develop proactive strategies and goals focused on the Builder experience.
  • Identify root causes using sentiment trends and HR data and provide site-level recommendations.
  • Coordinate cluster-wide communications in partnership with site leadership.
  • Present at monthly All Manager and All Team Meetings.
  • Apply HR fundamentals to problem-solve across talent management, performance management, compensation, and employee relations.
  • Resolve complex cases independently, navigating Amazon Policies with high judgment.
  • Conduct workplace investigations in collaboration with Builder Relations.
  • Resolve systemic pay, internal transfer, and hiring defects in partnership with central teams.
  • Build procedural policy/governance standards (e.g., SOPs).
  • Consult, coach, and develop site leadership through decision-making with empathy and sound judgment.
  • Identify development opportunities through data and anecdotal feedback.
  • Educate leaders on HR operating model standards.
  • Support interviews for site manager and technical manager roles.
  • Work with partner teams such as HRBPs and Centers of Excellence (COEs) to innovate, implement, and deploy HR strategies.
  • Partner with New Hire Experience teams on orientation and onboarding.
  • Manage through ambiguity in a fast-paced, continuously innovating environment.
  • Conduct weekly Gemba walks, engaging directly with Builders to understand their experience.
  • Leverage Builder sentiment data to advocate for their needs.
  • Consult and coach leadership through talent management, performance management, compensation decisions, and employee relations issues.
  • Collaborate with stakeholders to align on Builder engagement actions.
  • Conduct workplace investigations.
  • Manage Builder concerns as the first point of escalation.
  • Own site-specific people projects that drive impact.

Requirements

  • Bachelor's degree in Human Resources, Human Resources Management, Labor Relations, Business/Management, Psychology, or a related field
  • 5+ years of progressive HR experience, including experience in HR business partner, HR generalist, or HR site partner roles
  • Experience supporting hourly/frontline populations of 100+ employees in an operations or manufacturing environment
  • Demonstrated experience in employee relations including conducting investigations and managing complex, high-risk ER cases
  • Working knowledge of local employment law

Desired Qualifications

  • Experience in data center, critical infrastructure, construction, or technology operations environments
  • Experience supporting a multi-site or multi-cluster scope across a geographic region
  • Adaptability: Manage multiple scenarios utilizing HR expertise, consulting skills, and influence.
  • High Judgement: Exercise sound judgment in ambiguous situations. Serve as first point of escalation for Builder concerns.
  • Strategic Thinking: Connect sentiment trends and HR data to bigger picture operational goals and translate them into clear recommendations that drive leadership action.
  • Influencing: Influence multiple levels of the organization, from builders to senior site leaders, without direct authority.
  • Coaching: Develop site leadership in the flow of work.
  • This is a 100% Onsite role and requires the ability to travel to assigned Data Center sites within an operational cluster (estimated 25% travel).
  • Data Center environments are 24/7 operational facilities; flexibility to support off-shift populations and respond to time-sensitive people matters is expected.
  • This is an individual contributor role with no direct reports; leadership is demonstrated through influence, mentorship, and cross-functional partnership.

Benefits

  • This is a 100% on-site role where you'll be embedded in the Data Centers you support, serving as the voice of Builders and the strategic HR partner to site leadership.
  • You'll work across a cluster of Data Centers, visiting sites daily to ensure every Builder feels valued, engaged, and supported.
  • Our inclusive culture empowers Amazonians to deliver the best results for our customers.
  • If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
#HR#Data Center#AWS#Builder Experience#Hyderabad#Human Resources#On-site
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Company

Amazon

Job Posted

3 days ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Mid-Senior

Locations

Hyderabad, India

Qualification

Bachelor

Applicants

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